Program Specialist - Ruma

Brothers Redevelopment•Edgewater, CO

9d•Hybrid

About The Position

Program Specialists (Rental Processors) provide direct services to clients through intake, documentation collection, eligibility determination, and case follow-up. The role supports program success and client outcomes by helping clients complete applications, processing assistance requests, maintaining accurate records, and ensuring compliance with contract standards. This is a hybrid position with one day in the office at BRI’s Edgewater location. The arrangement may change based on the needs of the RUMA department and BRI. The position closes on November 30, 2026.

Requirements

Experience in housing case management, human services, or a related field; preferably experience working with low-income households or vulnerable populations.
Strong understanding of rental assistance processes, lease agreements, ledgers, and tenant and landlord rights.
Familiarity with eviction prevention strategies and community-based housing resources.
Ability to manage sensitive client information professionally, empathetically, and confidentially.
Strong organizational skills and ability to manage high volumes of email correspondence, documentation, and electronic files.
Strong written and verbal communication skills, including the ability to explain complex processes clearly to clients and landlords.
Proficiency with web-based applications and case management databases, and ability to maintain accurate, timely, and complete records.
Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
High school diploma or equivalent.

Nice To Haves

Bilingual English/Spanish skills.
Associate or bachelor’s degree in human services, social work, or a related field.

Responsibilities

Maintain departmental metrics and key performance indicators, and adhere to contract compliance standards.
Attend required training.
Communicate clearly and empathetically with clients to support complete applications and submission of required documentation.
Maintain weekly spend-rate amounts for each RUMA program to support timely contract execution and delivery, subject to department needs.
Communicate with landlords about the rental assistance program, collect documentation, verify payment acceptance, and confirm payee information.
Process check requests for rental, utility, and rebate assistance.
Understand and review lease agreements and ledgers.
Maintain knowledge of tenant and landlord rights and eviction processes.
Maintain comprehensive and accurate case notes in the agency database and web-based applications throughout the client service period.
Manage a high-volume email account and respond promptly to client inquiries.
Maintain organized electronic files and process case reviews and approvals efficiently.
Refer clients to budget or credit workshops as needed or requested.