Program Specialist (Durham)

Latino Credit Union • Durham, NC

1d

About The Position

The Program Specialist supports the implementation of the Latino Community Development Center (LCDC)'s business plan and strategic initiatives through program coordination, project support, reporting, and administrative assistance. The role coordinates initiatives, tracks progress and deliverables, maintains program documentation, and supports communication across programs and projects. The ideal candidate is organized, execution-oriented, passionate about community development, and skilled in project and program management and cross-stakeholder collaboration.

The position also provides administrative and coordination support to the Project Management Office (PMO), including documentation, meeting coordination, reporting, and other project support as needed. It calls for supporting compliance and governance activities, monitoring program performance, identifying implementation risks, and contributing to continuous improvement. The role may occasionally require evening or weekend work depending on community events or program needs.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Nonprofit Management, Project Management, Social Sciences, or a related field.
• Three or more years of experience managing projects, programs, or community initiatives.
• Strong project management, organizational, and coordination skills.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build collaborative relationships across diverse stakeholder groups.
• Experience preparing reports, presentations, and executive-level communications.
• Proficiency with Microsoft Office Suite and project management software such as Smartsheet, Asana, Monday.com, Microsoft Project, or similar.
• Ability to thrive in a multicultural environment and learn from differences.
• Willingness to occasionally work evenings or weekends depending on community events or program needs.
• Ability to sit for extended periods, use a computer and telephone to complete work, and occasionally move objects weighing up to 30 pounds.
• Demonstrated subject matter expertise in consumer lending operations, certification standards, quality assurance, operational oversight, and regulatory compliance.
• Strong organizational skills, attention to detail, accuracy, accountability, and documentation integrity.
• Ability to lead quality assurance, certification governance, and audit-related initiatives.
• Analytical, investigative, auditing, and problem-solving capabilities.
• Risk assessment and decision-making skills based on data, evidence, regulatory requirements, and operational standards.
• Ability to identify process gaps, operational risks, quality concerns, control weaknesses, and opportunities for continuous improvement.
• Communication and relationship management skills, including the ability to influence outcomes across business functions.
• Ability to interpret regulations, policies, procedures, and operational requirements and apply them consistently.
• Commitment to operational excellence, quality standards, audit readiness, regulatory compliance, and process integrity.

Nice To Haves

• Bilingual in English and Spanish.
• Experience working with nonprofit organizations, community development organizations, financial institutions, or mission-driven organizations.
• PMP, CAPM, or other project management certification; preferred but not required.

Responsibilities

• Support planning, coordination, and implementation of programs and initiatives aligned with LCDC’s mission and strategic plan.
• Develop and maintain program plans, timelines, milestones, budgets, trackers, and reporting dashboards.
• Build and maintain relationships with internal and external stakeholders, including participants in LCDC programs and products.
• Establish and track key performance indicators (KPIs) and impact metrics to monitor program performance.
• Prepare reports, presentations, and updates for executive leadership, the Board of Directors, funding organizations, and other stakeholders.
• Support tracking and coordination of IRS, state, audit, and other applicable compliance requirements, as well as nonprofit governance and operational best practices.
• Identify program risks, resource constraints, and implementation challenges, and develop mitigation plans as needed.
• Support continuous improvement by implementing project management standards, documentation, and governance processes across the organization.
• Assist in evaluating strategic opportunities, partnerships, and community initiatives consistent with LCDC’s mission.
• Coordinate meetings, working groups, and stakeholder communications to promote alignment and accountability.
• Provide PMO administrative and coordination support, including maintaining documentation, meeting coordination, reporting, and other project support activities.
• Perform other duties as assigned in support of organizational objectives.

Benefits

• Employer-paid medical insurance plan.
• 401(k) plan with a substantial company match.
• Employer-paid life and disability plan.
• Generous paid time off.
• Competitive salary and benefits package.
• Challenging and friendly work environment with opportunities for creativity, collaboration, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level