Program Specialist

VB Spine, LLC•NJ, NJ

13d•$70,000 - $100,000•Hybrid

About The Position

The Program Specialist will represent VB Spine and provide professional, efficient, and effective support during spine surgical cases. This role involves supporting the implementation, onboarding, and clinical utilization of VB Spine technologies. The specialist will assist surgeons and clinical teams with workflow integration, education, and ongoing program support. Responsibilities include coordinating program activities within assigned accounts, such as case coverage, customer training, scheduling, inventory management, and instrument logistics. The role requires developing and maintaining expert knowledge of VB Spine products, technologies, procedures, and industry trends, as well as educating customers and internal partners. Building and maintaining strong relationships with surgeons, healthcare professionals, and key account stakeholders is crucial. The specialist will partner with various cross-functional teams to support customer success and achieve program objectives, communicating customer needs and field feedback internally. This position also involves coordinating and maintaining inventory, surgical trays, instruments, and other program-related materials, assisting with scheduling and coordinating case coverage and customer training, and supporting the planning and execution of medical education events. Attendance at sales meetings, training programs, conventions, and trade shows is expected, along with timely completion of all required reports and administrative responsibilities.

Requirements

High school diploma or equivalent required.
Knowledge of spinal anatomy and anatomical landmarks necessary to support surgeons and healthcare professionals in the use of VB Spine products.
Ability to understand and clearly communicate technical information related to surgical instruments, implants, procedures, and products.
Strong organizational skills with the ability to coordinate multiple cases, accounts, priorities, and program activities.
Excellent written and verbal communication skills.
Demonstrated ability to build rapport and maintain effective working relationships with customers and colleagues.
Strong attention to detail with the ability to complete documentation accurately and promptly.
Ability to work independently while collaborating effectively with a cross-functional team.
Strong problem-solving skills and the ability to respond appropriately in fast-paced clinical environments.
Ability to work effectively with a diverse workforce and contribute as a dependable team member.
Ability to travel up to 50% and support accounts throughout the assigned territory as directed by Sales Management.
Ability to lift and carry multiple surgical trays weighing a minimum of 24 pounds each.
Availability to respond to customer emergencies on a 24-hour-per-day basis when required.
Ability to safely handle instruments that may have been exposed to blood or other bodily fluids while following all applicable safety protocols and OSHA requirements.
Ability to regularly communicate verbally and hear in clinical and professional environments.
Visual abilities must include close vision, depth perception, and the ability to adjust focus.
Ability to manage multiple priorities, changing schedules, and time-sensitive customer needs.
Ability to remain composed, organized, and responsive in fast-paced surgical environments.
Strong judgment, professionalism, and attention to detail.
Ability to bring responsibilities through completion with minimal supervision.
Unwavering ethics and integrity in a competitive and demanding work environment

Nice To Haves

Bachelor’s degree from an accredited four-year college or university preferred.
Surgical Technologist certification or nursing degree preferred.
Clinical or operating room experience preferred.
Experience supporting medical device, healthcare, clinical education, sales, or customer programs preferred.

Responsibilities

Represent VB Spine and provide professional, efficient, and effective support during spine surgical cases.
Support the implementation, onboarding, and clinical utilization of VB Spine technologies.
Assist surgeons and clinical teams with workflow integration, education, and ongoing program support.
Coordinate program activities within assigned accounts, including case coverage, customer training, scheduling, inventory management, and instrument logistics.
Develop and maintain expert knowledge of VB Spine products, technologies, procedures, and relevant industry trends.
Educate customers and internal partners on VB Spine technologies, surgical instruments, implants, procedures, and clinical applications.
Build and maintain strong relationships with surgeons, healthcare professionals, clinical teams, and other key account stakeholders.
Partner with Sales Representatives, Sales Management, Medical Education, Marketing, Operations, and other cross-functional teams to support customer success and achieve program objectives.
Communicate customer needs, account activity, program updates, and field feedback to appropriate internal teams.
Coordinate and maintain inventory, surgical trays, instruments, and other program-related materials within the assigned territory.
Assist with scheduling and coordinating case coverage, customer training, and other account-support needs.
Support the planning and execution of local, regional, and national medical education events.
Attend and participate in sales meetings, training programs, conventions, trade shows, and other company-sponsored events as directed.
Complete all required reports, documentation, and administrative responsibilities accurately and within established timelines.
Perform other duties and responsibilities as assigned.