Program Specialist

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

THE ARIZONA DEPARTMENT OF HEALTH SERVICES PROMOTES AND PROTECTS THE HEALTH OF ARIZONA’S CHILDREN AND ADULTS. OUR MISSION IS TO PROMOTE, PROTECT, AND IMPROVE THE HEALTH AND WELLNESS OF INDIVIDUALS AND COMMUNITIES IN ARIZONA. WE STRIVE TO SET THE STANDARD FOR PERSONAL AND COMMUNITY HEALTH THROUGH DIRECT CARE, SCIENCE, PUBLIC POLICY, AND LEADERSHIP. ADHS PROMOTES ALTERNATIVE WORK SCHEDULES, FLEXIBLE HOURS. WE HAVE POSITIONS THAT CAN FIT ANY STAGE IN YOUR CAREER, FROM ENTRY TO SENIOR LEVEL. WE OFFER A ROBUST BENEFIT PACKAGE, INCLUDING THE ADHS STUDENT LOAN ASSISTANCE PROGRAM, WHERE ELIGIBLE EMPLOYEES CAN RECEIVE UP TO $437.50 PER MONTH FOR THEIR OUTSTANDING STUDENT LOANS. COME CHECK US OUT AND SEE HOW YOU CAN MAKE A DIFFERENCE IN THE LIVES OF ALL ARIZONANS.

Requirements

Google Suit (calendar, sheets, slides, and Google Meet)
Microsoft Office Products, including Excel
Electronic Health Records (EHR)
Principles and practices of administration and management, agency and program rules, regulations, and operating procedures
HIPAA laws
Managing multiple priorities and projects
Facilitating meetings and completing minute minutes
Establishing and maintaining effective working relationships across multiple disciplines and management levels
Organizing workload and developing and following Standard Works
Written communication
Oral and interpersonal communications necessary to perform responsibilities
Reviewing data and analyzing data
Develop meeting minutes and agendas
Think critically and problem solve
Meet deadlines and track deliverables
Create presentations
Driver's License.
A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. 41-1758.07.
High school diploma
Associates Degree
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Bachelor's degree in Hospital Administration or similar filed.
Two (2) years experience in related field.
Preference will be given for experience in Behavioral Health field and/or experience in providing nursing care and has experience in quality assurance, performance improvement, and risk management in a healthcare setting.
Lean Six Sigma preferred.

Responsibilities

Review, code, and classify incident reports based on type, severity, and relevant Quality of Care (QOC) indicators to support accurate data tracking, trend analysis, and regulatory compliance. Ensure consistent application of standardized coding guidelines. Collaborate closely with the QA Specialist on incident report coding and video review processes, and document all incidents requiring video review in the Video Tracker Log daily. Follow-up on pending incident report reviews.
Collect and process patient-specific Public Records Requests, including Incident Reports, Complaints, Grievances, Appeals (CGA), and Hospital policies. Track all requests using the Hospital's tracking system and submit them to the Office of Administrative Counsel & Rules (OACR) with appropriate HIPAA-compliant redactions in accordance with Hospital policy and regulatory requirements. Conduct follow-up with OACR every 30 days until requests are fulfilled and keep patient's apprised.
Assist the Hospital's Patient Rights Advocate (PRA) in addressing patient concerns and, when appropriate, submitting reports to Adult Protective Services (APS) and the Arizona Department of Health Services (ADHS) related to allegations of abuse, neglect, or exploitation. Support and coordinate on-site APS investigations as needed.
Prepare and submit daily Executive Risk Management Team (ERMT) meeting minutes, summarizing incidents and providing them to the Chief Quality Officer (CQO) each morning. Additionally, record and submit monthly minutes for Hospital QAPI committee meetings including Zero Harm, Utilization Management, and Quality Council.
Assist the Hospital's Performance Improvement (PI) Specialist with data collection, tracking, and trending, and support performance improvement projects and initiatives.
Collect and review Seclusion & Restraint (S&R) packets, ensuring S&R packet supports the submitted incident report. Complete S&R packet audit, in collaboration with medical records, to report compliance during monthly Hospital committees.
Prepare and redact required documentation for the Hospital's monthly Independent Oversight Committee (IOC), including Incident Reports and Complaints, Grievances, and Appeals (CGA).

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program