Program Specialist

Veterans Health Administration • Miami, FL

5d • Onsite

About The Position

This position is in Nursing Services, Miami VA Healthcare System, supporting Patient Care/Nursing Service. The Program Specialist assists with analysis, evaluation, and improvement of administrative and operational workflows that support organizational goals. The GS-9 assignment is developmental and is intended to build the knowledge, skills, and abilities needed to work independently at the GS-11 full performance level. Assignments are initially narrower in scope and increase in complexity and independence as competency develops. The role provides direct support to operating managers in planning, organizing, and executing programs, projects, and tasks, including coordinating financial, human, equipment, and material resources.

The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework is described as both not authorized and eligible in different parts of the posting; the posting also states that this is not a virtual position. The work is primarily sedentary in a typical, possibly shared office within the hospital, a surrounding structure, or a Community Based Outpatient Clinic. The role may involve moving around the facility and light physical activity. Promotion to the GS-11 full performance level may occur without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

Requirements

• U.S. citizenship.
• Meet the applicable GS-9 qualification requirements through one year of specialized experience equivalent to GS-7, qualifying graduate education, or a combination of qualifying experience and education.
• For current or former Federal employees subject to time-in-grade rules, have 52 weeks at GS-7 for the GS-9 position by the announcement closing date and submit documentation demonstrating eligibility.
• Complete the required application steps, questionnaire, and online assessment.
• Register with Selective Service if male and born after December 31, 1959.
• Complete a background/security investigation and online onboarding, including acceptable identity documents.
• Meet the VA seasonal influenza vaccination program requirement for Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Submit transcripts if using education to qualify; education must be from an accredited institution recognized by the U.S. Department of Education, and foreign education requires a certificate of foreign equivalency.
• Specialized experience examples include assisting with administrative issues; preparing meetings and travel; maintaining calendars; preparing correspondence; scheduling appointments; answering phones; tracking time and attendance; and maintaining paper and electronic files.

Nice To Haves

• Two to three years of experience in administration or high-level administrative management, integrating financial, human, and operational resources.

Responsibilities

• Plan and conduct special projects or studies to analyze and evaluate administrative issues and provide recommendations.
• Plan and prepare for meetings, including scheduling, mailings, travel and lodging arrangements, and special events.
• Manage and prepare responses to a wide variety of organizational correspondence.
• Schedule appointments and meetings and provide agendas and background information.
• Maintain office paper and electronic files and retrieve documents, reports, and messages as needed.
• Serve as the initial point of contact for telephone and in-person contacts.
• Serve as timekeeper for multiple staff members and consultants.
• Organize reports for presentation and record meeting minutes.
• Investigate and respond to employee grievances and customer dissatisfaction to resolve conflicts.
• Represent management at labor-management meetings as needed, provide information, resolve conflicts or problems, and ensure management officials are familiar with the negotiated agreement.
• Perform other related duties as required.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Eligible newly appointed Federal employees may request credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level