PROGRAM SPECIALIST- 1 Year Project

WISCONSIN HOUSING & ECONOMIC•Madison, WI

4h•$47,589 - $57,645•Hybrid

About The Position

WHEDA is seeking a 1 Year project Program Specialist to join our Single-Family Servicing department in our Madison facility. The Program Specialist position in Servicing is responsible for contact center customer service, payment processing, escrow administration, and loan satisfaction within compliance with WHEDA, investor and regulatory requirements. Competency in one or more of the following specialties: Servicing, Payment Processing and/or Escrow Administration.

Requirements

High School Diploma or G.E.D. AND 0 - 2 years of relevant experience; OR equivalent combination of education and experience.
Proficiency with computer software, Microsoft Office, and the internet
Customer service principles
Excellent verbal and written communication skills, including preparation of business correspondence
Attention to detail, and ability to troubleshoot for process improvement
Problem solving skills and ability to work under pressure
Successful prioritizing and management of work projects
Ability to work independently and efficiently
Strong adherence to confidentiality in working with clients and vendors
Data collection and research methods
Data Entry principles
Strong mathematical aptitude
Mortgage lending regulations, practices, procedures, and applicable federal, state, and local laws

Responsibilities

Provide customer support for borrowers, lending partners, insurance agents, title companies, and/or housing authorities.
Servicing: Monitor incoming emails to shared email box. Review and process paid in full documents, letters, satisfactions, and escrow refunds. Handling entry and payment of bills for corporate advances. Account maintenance: mailing address updates, name changes, property tax and ACH setup, returned/undeliverable mail.
Payment Processing: Processing incoming payoff quote requests. Daily posting/reconciliation of coupons, lockbox import, recurring and one-time ACH export/prenote, wire posting, reviewing payment reports, batch balancing, housing assistance, remote capture deposit, and cash balancing.
Escrow Administration: Daily hazard insurance entry, weekly insurance payment, private mortgage insurance payment and cancellation, force placed insurance monitoring/cancellation/payment, reviewing insurance reports, and initial escrow set-up and analysis.
Assists in coordinating and carrying out the day-to-day operations of the Servicing department.
Participates in analysis of selecting/implementing new and existing software and formulating/modifying new and existing policies, programs, and procedures.
Performs or assists with other duties as assigned.