Program Specialist (Regional Housing Assistance Program)
About The Position
The NVFS is seeking a Program Specialist to join their Community Housing team's Regional Housing Assistance Program (RHAP). This role provides essential administrative and operational support to a program that assists individuals living with HIV or AIDS in accessing and maintaining safe, stable housing throughout Northern Virginia. The Program Specialist will coordinate program eligibility, housing subsidy payments, and administrative processes, working closely with clients, landlords, case managers, and community partners to ensure efficient and timely services. Stable housing is crucial for health, well-being, and long-term stability. This role is important in ensuring eligible individuals receive timely housing assistance by supporting accurate eligibility determinations, coordinating financial assistance, and maintaining efficient program operations, thereby strengthening housing stability and access to essential resources in Northern Virginia.
Requirements
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet.
- Working knowledge of Microsoft Office Suite required.
- Oral and written fluency in English; other language skills always welcome.
- Must have some knowledge of mathematics and accounting principles used in eligibility calculation.
- Demonstrated ability to communicate and interact effectively with a diverse client base and landlords, including interviewing and negotiation principles and techniques.
- Ability to appropriately assess various client cases and situations and determine most appropriate course of action to ensure conformity with established eligibility guidelines.
- Successful completion of background checks upon hire.
Nice To Haves
- Bachelor’s degree preferred.
- At least one (1) year of related work experience in administrative support preferred.
Responsibilities
- Review and process applications, gather and verify required documentation, and determine initial and ongoing eligibility for housing assistance.
- Calculate monthly housing subsidy payments and prepare eligibility summaries and financial assistance requests.
- Conduct periodic eligibility reviews and recertifications to ensure continued compliance with program requirements.
- Explain program policies, eligibility requirements, and appeal procedures to clients.
- Serve as a point of contact for clients, landlords, case managers, nonprofit partners, and county representatives.
- Respond to inquiries, coordinate follow-ups, and provide timely administrative support to ensure efficient program operations.
- Collaborate with internal NVFS teams and community partners to support service coordination and participate in client case conferences as needed.
- Maintain accurate and confidential client records, eligibility documentation, and program databases.
- Prepare correspondence, reports, payment requests, and other administrative documents.
- Ensure timely processing of applications and financial assistance requests in accordance with program guidelines and funding requirements.
- Support program reporting, data requests, audits, and other administrative activities.
Benefits
- Comprehensive benefit offerings in support of various dimensions of your wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
