Program Specialist- Load Management Programs

ICF•Columbia, MD

4d•Hybrid

About The Position

ICF is seeking a candidate to manage day-to-day responsibilities for multiple load management programs and pilots in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, conducting research on demand response initiatives for other utilities, supporting program stakeholders and participants, and researching products and enhancements.

Requirements

Bachelor’s Degree (Energy Markets, Business, Information Technology, Economics, Environmental Science or Studies, or related subject preferred but not required).
Candidates can substitute one year of experience for each year of education.
2+ years of professional work experience.
Must successfully pass a background check and drug screening.

Nice To Haves

Proficiency in Microsoft Office (specifically Excel).
Prior experience supporting, or participating in, utility-sponsored demand side management programs.
Experience with customer management and engagement.
Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset.
General understanding of state and federal initiatives related to load management.
General understanding of energy markets and PJM.
Excellent verbal, interpersonal and written communication skills.
Strong analytical, problem-solving and decision-making capabilities.
Additional skills: SharePoint, Teams, PowerBI.

Responsibilities

Implement and manage multiple load management programs and pilots, ensuring quality control and adherence to best practices to meet program goal targets.
Collaborate with multiple groups to ensure processing, outreach, IT systems, marketing initiatives, customer care, operations, and staff are aligned to reach a common annual goal.
Coordinate closely with the technical FLM team, and provide guidance and judgement on load management event dispatch and analysis.
Coordinate with Program Operations to streamline program implementation efforts where possible.
Interface with the client team for day-to-day planning and program rule questions.
Provide insight and recommendations for program changes based on existing market knowledge and program trends.
Create and maintain Excel spreadsheets and databases for internal tracking to ensure program remains within its budget and stays on track to meet goal.
Report program performance to senior leadership regularly.
Support analysis and documentation of pilot offerings to propose future phases to utilities and/or regulatory commissions.
Analyze data and call out trends, find and address errors to resolution.
Develop and update high quality client reports within required timelines, provide regular program status updates.
Handle and track issues brought by subcontractors, customers, and customer service representatives.
Address client and customer issues with a positive attitude.
Other duties as required to support our work nationally and provide direct support to division leadership as needed.