Program Specialist - Social Services

State of Louisiana • Baton Rouge, LA

13h • Onsite

About The Position

The Louisiana Department of Health's mission is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This role is on a fast-paced and technology-driven team where problem-solving skills and technical expertise make a direct impact on daily operations and customer support. The specialist will serve as a key resource for resolving high-level phone software issues, supporting end-users, tracking system performance, and ensuring timely communication of program policies and updates. Collaboration with internal teams, identification of training and resource needs, and maintenance of seamless operations through effective reporting and technical support are key aspects of this role. This is an exciting opportunity for individuals who enjoy troubleshooting, working with technology, and providing exceptional service.

Requirements

• Five years of experience in administrative services, public health, social services, or health services; OR Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Accepting Direction
• Building and Supporting Teams
• Championing Continuous Improvement
• Communicating Effectively
• Displaying Professionalism
• Focusing on Customers
• Following Policies and Procedures
• Fostering Engagement
• Managing Time

Responsibilities

• Processes and resolves high-level phone software support tickets and technical issues in a timely manner.
• Provides technical support and troubleshooting assistance to end-users of phone platforms and related software systems.
• Responds to internal operational issues, concerns, and customer inquiries to ensure effective communication and problem resolution.
• Researches, interprets, and communicates program policies, procedures, and updates to internal and external stakeholders.
• Identifies training and resource needs to support system functionality, user performance, and operational efficiency.
• Maintains accurate records, prepares reports, and conducts correspondence related to assigned program activities and system operations.
• Monitors and tracks system outages, service disruptions, and technical issues and reports findings to leadership for follow-up and resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level