Program Consultant-Social Services

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

The Louisiana Department of Health's mission is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This role is within the SNAP program, focusing on delivering exceptional customer service and program excellence. The consultant will ensure customers receive accurate information, compassionate support, and high-quality service by monitoring calls, evaluating compliance with policies and procedures, and supporting continuous improvement efforts. Responsibilities include collaborating across teams, providing leadership support during staff absences, and contributing to the development of agency procedures and operational standards. This is a rewarding opportunity for a detail-oriented, collaborative individual passionate about improving customer experiences.

Requirements

• Six years of experience in administrative services, public health, social services, or health services; OR Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Responsibilities

• Score calls on state workers for the SNAP program to ensure customer friendly and providing correct policy & procedures are followed.
• Scoring calls on customer service representatives to ensure that the contract needs are met.
• Provide coverage for the team members when on leave, ensuring work is being carried out and complete.
• Cross-train with teams and serve as back up when needed.
• Participates in the review and formulation of rules, procedures, and regulations for the agency.

Benefits

• This organization participates in E-verify
• LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
• LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level