Program Specialist, SCO Operations

Genesys•Durham, NC

3d•$73,400 - $129,200•Hybrid

About The Position

Genesys is seeking a highly organized and analytical Program Specialist, SCO Operations to support operational programs, business processes, reporting, and organizational initiatives across the Solution Consulting organization. As a member of the Solution Consulting Operations team, you will coordinate operational programs, maintain reporting and KPI processes, support organizational initiatives, and contribute to improving operational consistency across regional and global teams. This role partners closely with cross-functional stakeholders to ensure initiatives are executed effectively, operational data is accurate, and business priorities are supported through scalable processes and reporting. The ideal candidate combines strong organizational skills with analytical thinking, enjoys improving how work gets done, and is comfortable managing multiple priorities in a collaborative, fast-paced environment.

Requirements

Bachelor's degree in Business, Operations, Management, Communications, or a related field, or equivalent work experience
2–4 years of experience supporting business operations, program coordination, project management, or operational initiatives in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Experience working with cross-functional stakeholders and coordinating multiple priorities simultaneously
Strong written and verbal communication skills with the ability to present information clearly to technical and non-technical audiences
Demonstrated attention to detail and commitment to accuracy and consistency
Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Word, and Teams

Nice To Haves

Experience supporting sales, presales, customer success, or other customer-facing organizations
Experience supporting KPI reporting, dashboards, scorecards, or operational reporting activities
Experience working within global organizations and coordinating across multiple time zones

Responsibilities

Coordinate operational programs, organizational initiatives, and recurring business activities across the Solution Consulting organization
Support planning, execution, and tracking of operational initiatives, enablement programs, partner activities, and cross-functional workstreams
Maintain project plans, timelines, action trackers, documentation, and centralized repositories to support program execution
Coordinate meetings, follow-up actions, communications, and deliverables across multiple stakeholders and team
Support recurring KPI tracking, operational reporting, dashboards, scorecards, and business review activities
Collect, validate, organize, and maintain operational data from multiple stakeholders and business systems
Prepare leadership presentations, operational updates, and reporting materials that provide visibility into organizational performance
Support ad hoc reporting requests and operational initiatives while ensuring accuracy and consistency