Program Specialist - National Accounts

Bureau Veritas•Remote, BC

About The Position

The Program Specialist, National Accounts partners closely with the Director, National Accounts to manage complex multi-site environmental testing projects and strategic client accounts across Canada. The role coordinates cross-functional teams, oversees project delivery, analyzes account performance, maintains select key client relationships, and supports growth initiatives while ensuring service quality, compliance, and customer satisfaction.

Requirements

Advanced project management and multi-site project coordination.
Strong knowledge of environmental laboratory testing services and client delivery processes.
Proficiency with LIMS, Salesforce, Microsoft Excel, Microsoft Office Suite, Teams, and reporting tools.
Data analysis, KPI tracking, financial reporting, and performance measurement.
Scope management, risk assessment, quality assurance, and documentation control.
Client relationship management and stakeholder engagement.
Proposal support, account administration, and contract coordination.
Excellent written, verbal, presentation, and technical communication skills.
University Degree or college diploma in Science, Chemistry, Environmental Studies, or a related discipline, equivalent experience considered.
5+ years of experience.
Experience managing complex projects, preferably within environmental, laboratory, engineering consultancy, or industrial service environments.
Demonstrated experience working with national or multi-location client accounts.
Advanced proficiency in Microsoft Excel and laboratory information management systems (LIMS).

Responsibilities

Manage planning, execution, tracking, and delivery of National Accounts projects.
Monitor client activity, spending, milestones, KPIs, and project performance.
Maintain account deliverables, quotations, and reporting within LIMS and related systems.
Define project scope, manage change requests, and maintain approval documentation, including contracts.
Coordinate activities with operations, laboratory management, quality, R&D, customer service, and business development teams.
Identify project risks, implement mitigation plans, and escalate critical issues.
Ensure deliverables meet Bureau Veritas quality standards and client expectations.
Manage logistics, resources, scheduling, and communication across multiple client sites.
Prepare and interpret Business Reviews, Stewardship Reports, FLAG reports, and other client-facing deliverables.
Build and maintain strong client relationships and identify opportunities for account growth.
Translate technical environmental testing information into clear client communications.
Gather customer feedback and support continuous improvement initiatives.
Assist with proposals, onboarding activities, market analysis, and new business opportunities.
Maintain Salesforce, project databases, financial tracking systems, and required compliance records.
Develop presentations, training materials, meeting summaries, and status reports.