Program Specialist II

TX-HHSC-DSHS-DFPS • Austin, TX

1d • $3,793 - $4,857 • Onsite

About The Position

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
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Requirements

• High School Diploma, GED, associate degree, or bachelor's degree from an accredited institution.
• Experience in public health, healthcare, or a related field demonstrated through employment history.
• Knowledge of public health program practices, principles, and techniques.
• Knowledge of the immunization program, immunization registries, and of laws relating to immunization registries.
• Knowledge of customer service and support matters.
• Knowledge of the practices, principles, and use of computers and computer software.
• Interpersonal skills and problem-solving skills.
• Skill in using relevant software applications (Windows, Word, Excel, PowerPoint, database).
• Skill in developing promotional materials and/or training and education materials and curriculum.
• Skill in presenting information to individuals and groups with various levels of computer knowledge.
• Ability to effectively communicate over the telephone, to communicate verbally, and in writing.
• Ability to identify and define customer needs; gather, assemble, correlate and analyze facts; and devise solutions to problems.
• Ability to accurately perform data entry, analysis of data, and prepare concise and accurate reports.
• Ability to develop and evaluate processes and procedures; interpret complex policies, procedures, and regulations; and communicate them clearly and effectively to others.
• Ability to use independent judgment and to plan, organize and coordinate work assignments.
• Ability to establish effective working relationships with supervisory personnel, co-workers, health professionals, and the public.

Nice To Haves

• Ability to conduct daytime or overnight travel as necessary.

Responsibilities

• Reviews, processes, and troubleshoots with providers registering or renewing their intent to use the Texas Immunization Registry. Reviews registration and renewal documents for completeness and accuracy. Coordinates with other members of the IIS Unit including the Interoperability Team to assist providers with their intent to register or renew with the registry. Provides technical support to providers with their registration and renewal documents and system navigation. Provides technical support to registry users gaining and troubleshooting access to the Immunization System ecosystem. Liaison with the Texas Vaccines for Children (TVFC) program to support new and existing providers with access to the registry.
• Reviews provider and user access requests for missing, duplicate, or outdated information. Performs quality assurance checks on provider and organization data within the Immunization System ecosystem. Responds to inquiries from private and public immunization partners from the field, as well as from the public-at-large. Provides comprehensive customer service while speaking to registry providers and users over the phone.
• Documents and communications Immunization System ecosystem bugs or enhancements needed for program operations. Works with vendor contractors on testing and implementation of functions and enhancements into the Immunization System ecosystem. Assists with the documentation and updating of policies and standard operating procedures to guide operations.
• Recommends plans and tracks enhancements aimed at improving the IIS user and provider experience. Assists with comprehensive planning, policy development, and technical consultation to achieve program goals. Contributes to the design and development of IIS functions and enhancements.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED