Program Specialist I
About The Position
The Program Specialist I will provide general program and administrative support to department directors and team members. This role involves acting as a point of contact for inquiries, preparing documents, data entry, database maintenance, and assisting with event logistics. Additionally, the role includes specialized support in IT and Telecommunications (Code 53), FFRDC Process Management (Code 59), and Help Desk Workflow Management (Code 54). The candidate must be able to think critically, manage multiple tasks, communicate effectively, and work both independently and as part of a team.
Requirements
- Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
- Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work effectively as a team member and independently.
- SECRET clearance required.
Nice To Haves
- Direct experience supporting ONR, the Naval Research Enterprise, or a similar S&T organization.
- Proven ability to liaise effectively with senior military, government, and civilian personnel.
- Proficiency with Microsoft Power Apps.
Responsibilities
- Assist department directors and team members with daily operational tasks.
- Act as a point of contact for basic inquiries.
- Prepare and format program documents.
- Perform accurate data entry.
- Maintain program databases and files.
- Assist with logistics for program events.
- Document program workflows, training materials, and Standard Operating Procedures (SOPs).
- Help track key program metrics and milestones as directed.
- Ensure stakeholder awareness of IT initiatives and network status through strategic communications.
- Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
- Manage the complete Federally Funded Research and Development Center (FFRDC) Sponsor Feedback Process, including all associated documentation, reporting, and maintenance of the online system.
- Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
