PROGRAM SPECIALIST I-DOE - 48001650

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

This position performs intermediate-level work under the general supervision of the Program Specialist Supervisor II in the Communications Section, Bureau of Educator Certification, Division of Public Schools. This position provides accurate educator certification information in a professional manner via telephone and email system.

Requirements

• Previous contact center or customer service experience
• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of: Any position held by a State of Florida Agency, Any position held by a Florida University, All periods of employment from high school graduation, All periods of current or prior unemployment
• Gaps 3 months or more must be accounted for
• Any Education
• Any Volunteer Experience
• Your resume and application must match
• Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or prior employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.

Nice To Haves

• Experience using Microsoft Office products
• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
• Knowledge of the application process.
• Skills in keyboarding, updating database files, operating imaging and telephone system.
• Ability to organize work activities and handle difficult situations to prevent problems.
• Ability to prepare forms for computer entry
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
• Ability to work and perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to establish and maintain effective working relationships with others.

Responsibilities

• Prepares responses and explains information regarding all aspects of the certification process through the telephone and email system.
• Access and updates certification database as appropriate for each caller’s file.
• Identifies and routes production errors to supervisor for appropriate corrective action.
• Requests assistance with unusually complex telephone calls.
• Perform other duties as required.

Benefits

• State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment
• Maternity and Parental Leave Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed