PROGRAM SPECIALIST I-DOE - 48001330

State of Florida • Tallahassee, FL

2d

About The Position

This position performs intermediate level work under the limited supervision of the Program Specialist Supervisor II of the Operations Section in the Bureau of Educator Certification, Division of Public Schools in the Department of Education. This position is responsible for organization and management of a unit shared email box to ensure proper and timely response to online account technical questions from applicants and existing educators received in the Bureau of Educator Certification. This is an independent position responsible for the quality control and quality assurance of information entered into the database system, ensuring that all documents were accurately entered.

Requirements

• Knowledge of Florida State Board of Education Rules and Procedures governing issuance of Florida Educator Certificates
• Ability to organize work activities
• Ability to communicate effectively both verbally and in writing
• Ability to exercise mature judgement
• Ability to work independently
• Ability to establish and maintain effective working relationships with others
• Ability to prepare forms and spreadsheets for computer entry and analysis
• Ability to manage multi-user Outlook accounts including categorization and assignment
• Experience working with Microsoft Office Suites (Word, Excel, PowerPoint)

Responsibilities

• Respond daily to FLCertify emails and other technical inquiries from applicants and existing educators to ensure continued ability to process applications according to agency-expected timeframes.
• Works closely with other team members to ensure correspondence is processed and recorded into the Bureau of Educator Certification database and imaging system daily.
• Research applicants files and online accounts to determine applicants status and recommend resolutions of online technical issues for electronic submission of applications.
• Provides documented guidance for applicants and training materials for bureau staff for online application issues.
• Collects and analyzes online account technical processing data and recommends to the Operations supervisor and Program Director strategies for improved efficiency and effectiveness.
• Perform other duties as necessary.

Benefits

• State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment
• Maternity and Parental Leave Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed