Program Specialist / HepC Navigator

San Francisco Community Health Center•San Francisco, CA

2d•$26 - $31

About The Position

Project HOPE (Hepatitis C and Overdose Prevention Empowerment) provides low-barrier hepatitis C treatment and navigation in high-impact settings, including syringe exchange sites, opioid treatment sites, drop-in services, and sexual health clinics. The program uses incentives for timely pickup of stored medication. The Program Specialist works across San Francisco Community Health Center sites, including the Community Living Room at 730 Polk, Trans Thrive at 1460 Pine, and Taimon Booton Navigation Center, delivering HCV, HIV, and overdose education and treatment services. The position also supports the Community Engagement team’s projects and programming, including the Community Living Room, and reports to the Program Manager of Community Outreach & Linkage. The San Francisco Community Health Center is a federally qualified health center providing culturally competent medical care, health services, education, and outreach. It works to advance health, wellness, equality, justice, and access to high-quality healthcare for underserved communities.

Requirements

At least one year of experience providing counseling, advocacy, education, service coordination, and/or outreach to disenfranchised communities, including people living with Hep C or HIV/AIDS, transgender and gender-nonconforming individuals, and people experiencing homelessness or housing instability.
Knowledge of HIV/AIDS, STIs, substance use, mental health, and social services.
Knowledge of harm reduction philosophy, client-centered counseling, and motivational interviewing techniques.
Ability to adapt, be flexible, and work as part of a team.
Strong verbal and written proficiency in English.
Ability to work evenings and weekends occasionally.
Ability to maintain HIPAA compliance and protect the confidentiality and privacy of people, documents, data, and communications.
Up-to-date vaccinations, especially the latest COVID-19 and flu vaccines.
Proof of TB clearance issued within the past 12 months.
Ability to sit, stand, and walk frequently; the position requires community outreach.

Nice To Haves

Bilingual language skills.

Responsibilities

Collaborate with the direct supervisor and clinical team to ensure program activities are implemented and completed successfully.
Conduct city-wide outreach to engage and assess people at risk for Hep C, HIV, and accidental overdose, and provide health education and linkage support to programs within SFCHC and throughout San Francisco.
Develop and facilitate support groups addressing risks for HIV, Hep C, and accidental overdose, and monitor client progress.
Coordinate with SFCHC Wellness Clinic providers to support clients living with Hep C through linkage, follow-up, outreach, navigation, treatment adherence, and engagement.
Become certified as a HIV and Hep C Test Counselor through SFDPH and provide rapid testing and counseling as needed.
Collaborate with supervisors, Community Engagement department management and staff, and community partners to ensure high-quality service delivery.
Provide high-quality customer service to guests, clients, and patients accessing SFCHC programming and care.
Provide linkage and navigation support to other SFCHC programming as requested.
Coordinate supportive programming for the Community Living Room and Wellness Clinic; maintain a regular calendar of activities, facilitate or coordinate presentations and workshops, and ensure space is reserved.
Coordinate with the Community Living Room Program Manager to order and prepare supplies and materials for activities and events.
Create and distribute promotional flyers, educational presentations, pamphlets, and other materials for Community Engagement and the Wellness Clinic.
Represent the organization in the community, including at street fairs, partner organizations, and community events.
Complete timely assignment and other required documentation, including client interaction notes, training records, email responses, and presentations.
Provide support for Community Engagement team programs and projects.
Participate in case conferences, staff meetings, in-service trainings, and supervision.
Perform other duties and tasks as assigned.