Program Specialist - Client Communications

U.S. Bank • Minneapolis, MN

6d • $92,820 - $109,200 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
U.S. Bank is looking for a Client Communications Specialist to manage, coordinate and implement non-promotional client communication programs. The ideal candidate will combine strong program and project management skills with the ability to write, edit and review communications accurately, clearly and on-brand while seeking to provide the best client experience possible. This individual must be able to lead multiple, quick-paced projects with limited guidance, manage competing priorities and work effectively with key stakeholders and cross-functional partners.

Requirements

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
• Proficient computer navigation skills using a variety of software packages
• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

• Ability to lead projects and provide marketing that is data-driven, customer-centric, and relevant
• Proven ability to manage multiple projects and assignments that are completed on time and on budget
• Ability to collaborate with research teams and leaders to adapt strategies based on research findings and campaign results
• Able to lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand
• Strong organizational, interpersonal and team building skills
• Excellent written and oral communication skills, including presentation skills
• MBA or equivalent markers of high achievement are a plus

Responsibilities

• Manage, coordinate and implement non-promotional client communication programs.
• Write, edit and review communications accurately, clearly and on-brand.
• Lead multiple, quick-paced projects with limited guidance.
• Manage competing priorities.
• Work effectively with key stakeholders and cross-functional partners.
• Provide marketing that is data-driven, customer-centric, and relevant.
• Manage multiple projects and assignments that are completed on time and on budget.
• Collaborate with research teams and leaders to adapt strategies based on research findings and campaign results.
• Lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level