Program Services Evaluator 2

Arizona Department of Administration • Tucson, AZ

3d • Onsite

About The Position

The Program Services Evaluator 2 works under the general supervision of the Service Referral Supervisor in the Office of Support Services in Tucson, Arizona. The position reviews and processes service approvals for children and adults referred by DCS field staff, including programs and services such as Arizona Families First, Clinically Supervised Parenting Time, parenting time, Family Connections, Nurturing Parenting Program, Substance Exposed Newborn Safe Environment, psychological and counseling services, Kinship Support Services, Foster Adoption Support, and group home courtesy supervision requests.

The role collaborates with service providers, the Payment Processing Unit, field staff, and community partners to ensure accurate service matching and documentation, timely closure of approvals in Guardian, and complete and accurate records. It also supports staff and providers with routing, questions, and problem solving; tracks approvals and provider availability; and helps resolve billing and payment issues.

Requirements

• High school diploma or General Equivalency Diploma (G.E.D.).
• Must be able to secure and maintain clearance from the DCS Central Registry.
• Valid Arizona driver's license; use of a vehicle is an essential function for conducting State business.
• Knowledge of federal and state laws and statutes governing contractual agreements.
• Knowledge of federal and state funding rules and regulations.
• Knowledge of community resources available to meet the needs of program clientele.
• Knowledge of contemporary service programs and delivery systems in public agencies.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint) and Guardian.
• Knowledge of business processes related to Services and Payments.
• Skill in eliciting and gathering information, conflict resolution, de-escalation, time management, verbal and written communication, and maintaining interpersonal relationships.
• Skill in general clerical functions such as reception, filing, mailing, and data entry, and in providing excellent customer service.
• Ability to work independently and collaboratively, interpret and apply policies and procedures, contribute ideas and solutions, multitask, prioritize and organize work, and attend to detail.
• Ability to sit for long periods, maintain professional boundaries and a tracking system, coordinate work projects, and accept responsibility for work product and outcomes.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Review and process service approval requests for children and adults involved with DCS, using service referral guides to assign approvals.
• Process service extensions to prevent lapses and review assignments for continuity of care with the same agency.
• Assist field staff, supervisors, and service providers in person, by phone, or by email to ensure approvals are accurate and routed to the appropriate provider and county.
• Provide guidance, training, and problem-solving support to field staff, supervisors, and service providers.
• Monitor and maintain the Referral Unit Mailbox, organizing email questions and issues for review and follow-up.
• Maintain, enter, update, and track assignments and service approvals to ensure timely processing, follow-up, and data gathering as requested.
• Keep logs and provider availability information updated for services processed by the referral unit.
• Assist the Payment Processing Unit by adding or correcting service approvals to resolve billing and payment issues.
• Contact service providers weekly to obtain availability, request additional openings when waitlists exist, and follow up when responses are not received.
• Perform other duties related to the position as assigned.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Top-ranked retirement and long-term disability plans.
• 10 paid holidays per year.
• Vacation accrued at 4 hours bi-weekly for the first 3 years.
• Sick time accrued at 3 hours and 42 minutes bi-weekly.
• Deferred compensation plan.
• Wellness plans.
• Paid Parental Leave program.
• Arizona State Retirement System (ASRS) participation; enrollment eligibility becomes effective after 27 weeks of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED