Program Services Evaluator 2

Arizona Department of Administration • Tucson, AZ

1d • Onsite

About The Position

The Program Services Evaluator 2 works under the general supervision of the Service Referral Supervisor in the Arizona Department of Child Safety’s Office of Support Services. The position reviews and processes service approvals for children and adults involved with DCS, including approvals for Arizona Families First, Clinically Supervised Parenting Time, parenting time, Family Connections, Nurturing Parenting Program, Substance Exposed Newborn Safe Environment, psychological and counseling services, Kinship Support Services, Foster Adoption Support, and group home courtesy supervision requests.

The role collaborates with service providers, the Payment Processing Unit, field staff, and community partners to ensure accurate service matching, documentation, and timely closure of approvals in Guardian. It verifies the completeness and accuracy of associated records, helps resolve billing and payment issues, and supports continuity of care by processing extensions and seeking service availability from providers. The position also provides guidance, training, and problem-solving support to staff and providers, maintains referral communications and tracking systems, and performs related duties as assigned.

The position is located at 5874 W Ina Road, Tucson, Arizona. The listed salary is $18.1742 per hour, or $37,802.34 annually.

Requirements

• High school diploma or General Equivalency Diploma (G.E.D.).
• Must be able to secure and maintain clearance from the DCS Central Registry.
• A valid Arizona driver’s license is required, and use of a vehicle is an essential function for conducting State business.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Knowledge of federal and state laws and statutes governing contractual agreements.
• Knowledge of federal and state funding rules and regulations.
• Knowledge of community resources available to meet program clientele needs.
• Knowledge of contemporary service programs and delivery systems in public agencies.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint) and Guardian.
• Knowledge of business processes related to services and payments.
• Skills in eliciting and gathering information, conflict resolution, de-escalation, time management, verbal and written communication, and maintaining interpersonal relationships.
• Skills in general clerical functions, including reception, filing, mailing, and data entry, and providing excellent customer service.
• Ability to work independently and collaboratively; learn, interpret, and apply policies and procedures; contribute ideas and solutions; multitask; and prioritize and organize work.
• Ability to be detail-oriented, sit for long periods, maintain professional boundaries, maintain tracking systems and follow up on tasks, coordinate and organize projects, and accept responsibility for work product and outcomes.

Responsibilities

• Review and process service approval requests for children and adults involved with DCS for the listed programs and services.
• Assign service approvals using service referral guides.
• Process service extensions to prevent interruptions and review assignments for continuity of care with the same agency.
• Assist field staff, supervisors, and providers in person, by phone, or by email to ensure approvals are completed accurately and routed to the appropriate provider and county of need.
• Provide guidance, training, and problem-solving support to field staff, supervisors, and service providers.
• Monitor and maintain the Referral Unit Mailbox, organizing questions and issues for review and follow-up.
• Maintain, enter, update, and track assignments and service approvals to support timely processing, follow-up, and requested data collection.
• Keep logs and provider availability information updated for services processed by the referral unit.
• Assist the Payment Processing Unit by adding or correcting service approvals to resolve billing and payment issues.
• Email service providers weekly to obtain availability, request additional openings when waitlists exist, and follow up when providers do not respond.
• Perform other duties related to the position as assigned.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Top-ranked retirement and long-term disability plans.
• 10 paid holidays per year.
• Vacation accrued at 4.00 hours bi-weekly for the first three years.
• Sick time accrued at 3.42 hours bi-weekly.
• Deferred compensation plan.
• Wellness plans.
• Paid Parental Leave program.
• Participation in the Arizona State Retirement System (ASRS), with enrollment eligibility effective after 27 weeks of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED