Program Services Coordinator- Bilingual

The Action Center•Lakewood, CO

12h•$21 - $22•Hybrid

About The Position

Join our nonprofit team and become an integral part of our mission to uplift our community! As a Program Services Coordinator with us, you'll play a pivotal role in supporting our efforts to provide essential services, including food, clothing, and other vital support to those in need. This full-time position is responsible for ensuring that the high standards of engagement and compassionate support for community members and volunteers are met daily by fully engaging with these diverse populations, assessing needs, and offering proactive responses. This person will be a primary support for Spanish-speaking community members. This entry-level position involves dynamic, active physical work associated with delivering program services and interacting with a diverse population of community members, often in distress. The role requires engagement in assessment, outreach, de-escalation, and confident decision-making as needed. Some weekend work is required to support outreach activities and community events. The regular schedule for this full-time position will be Monday, Tuesday, Thursday, Friday, and Saturday from 8:30 a.m. to 5:00 p.m. Flexibility in days and hours is required based on program, outreach, and event needs. Additionally, this position will provide support to first-floor lobby volunteers. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

Requirements

Bilingual in Spanish and English required.
At least one year of experience working with individuals representing diverse populations, including those experiencing homelessness, living in poverty, experiencing mental health crises, and/or other vulnerable populations.
High level of situational awareness required; demonstrated ability to assess potential escalating situations and capacity to take appropriate and proactive measures to mitigate potentially disruptive situations.
A high degree of emotional intelligence, compassion, flexibility, and a non-judgmental view of people experiencing a crisis.
Ability to deal calmly, patiently, and effectively in potentially tense situations.
Experience working in a fast-paced environment and shifting gears to accommodate change.
Understanding of Trauma-Informed Care.
Mental Health First Aid certification (training will be provided if needed).
CPR/First Aid certification is required (training will be provided if needed). Must be willing and able to perform CPR and First Aid as needed.
Competency in setting personal and professional boundaries.
Excellent organizational, crisis management, communication, and decision-making skills.
Ability to exercise initiative, relate well with others, and build collaborations; ability to take direction while participating in a team environment.
Must work independently and demonstrate flexibility in managing time.
Excellent computer skills, including Word, Excel, Google, and databases.

Nice To Haves

Bachelor’s degree preferred with coursework in human services, social work, psychology, counseling, sociology, or related field experience.
Experience working in partnership with volunteers is a plus.

Responsibilities

Assess and assist Spanish- and English-speaking individuals and families seeking assistance with immediate needs, and work with them to determine options for increased stabilization through connections to appropriate internal services and external referrals, and navigation to other services.
Conduct intentional outreach activities to community members in program spaces such as the food/clothing market and waiting areas.
Provide services (such as, but not limited to, benefit sign-ups, resource consultation, and grocery shopping support) to community members in English and/or Spanish, and, in some cases, provide interpretation for other staff members and volunteers.
Monitor building flow across all service areas, respond to immediate crises, and work directly with community members as the situation warrants. Engage in assessment, de-escalation, and decision-making as needed.
Become proficient in and support volunteers in the use of computer-based management systems and databases as applicable.
Work in conjunction with other program services staff to ensure accurate data collection for all community members and services delivered.
Support the training of first-floor volunteers as needed in their work with and in the delivery of programs. This may include assistance with self-select grocery, the clothing bank, and general support for building operations related to serving community members.
Maintain regular and consistent communication with program services, volunteer management staff, and volunteers.
Document Incident Reports; identify and address safety issues, responding in accordance with established procedures.
Maintain good working relationships with external community service providers.
Communicate effectively about program activities, progress, and difficulties.
Providing support to other program services staff and volunteers during challenging and/or escalated situations.
Consistently demonstrate a positive and supportive approach to the community members and the community we serve.
Attend and participate in agency events and programs as needed.
Other duties as assigned.