Program Service Coordinator I - Full-Time; 7630-701-N

Catholic Charities Brooklyn and Queens•Brooklyn, NY

3d•Hybrid

About The Position

The Program Service Coordinator I oversees the provision of safe, stable, affordable housing for 75 or less tenants living in Caring Communities SRO’s. As tenants all have past histories of homelessness, the Program Service Coordinator I works as part of a team to ensure tenants are fully engaged in their housing and the community. The Program Service Coordinator I provides leadership to the property management team, facilitating a team approach to the collaboration of property management, social service, and maintenance delivery systems. The agency has embraced the concept of a full system of care for all consumers of service. This requires that all staff assess the client’s needs holistically and see it’s as their responsibility to connect the client with services needed-internal or external to the agency, regardless of the door through which the consumer enters the system. Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenant and collaboration with appropriate social services staff. Adheres to crisis management on-call schedule and be available to respond to 24-hour phone.; contacts Assistant Director and/or appropriate social services staff in event of clinical/medical emergency. Develops and monitors maintenance and quality improvement plans to ensure the highest quality upkeep of the building. Ensures timely readiness of all units (within 30 days of move out) by working with Assistant Director and maintenance staff (including appropriate coordination of belongings for tenants moving out of program). Coordinates with Assistant Director up-to-date vacancy information for government reporting. Interviews and verifies eligibility of prospective tenants in a timely manner; coordinates with new tenants/ referring agencies for efficient move-in of new tenants; orients new tenants to Section 8 Lease, House Rules, Tenant Rights, and other program/neighborhood resources. Assists new tenants with HPD certification requirements to ensure subsidy in place Coordinates annual recertification requirement for all tenants (subsidy and TIC) within HPD timeline guidelines. Collect and posts rent for all tenants on monthly basis in accordance with agency practice. Coordinates tracking and reconciliation of rent with appropriate fiscal staff to ensure rent balances remain up to date. Facilitates regular staff meetings with direct reports. Ensures staff engaged in agency strategic planning and quality improvement efforts. Ensures staff appropriately participates in required agency trainings.

Requirements

Bachelor’s Degree in social services/human services/business or related field.
Minimum three years of experience working in housing/mental health/or related field.
Ability to appropriately assess/de-escalate/intervene in crisis.
Able to travel throughout the five boroughs as needed.
Ability to respond to 24-hour emergency by phone.

Nice To Haves

Bilingual Preferred

Responsibilities

Oversees the provision of safe, stable, affordable housing for 75 or less tenants living in Caring Communities SRO’s.
Ensures tenants are fully engaged in their housing and the community.
Provides leadership to the property management team, facilitating a team approach to the collaboration of property management, social service, and maintenance delivery systems.
Assesses client needs holistically and connects clients with needed services, internal or external to the agency.
Ensures human service needs of tenants are identified and addressed through direct contact and collaboration with social services staff.
Adheres to crisis management on-call schedule and is available to respond to 24-hour phone calls.
Contacts Assistant Director and/or appropriate social services staff in the event of a clinical/medical emergency.
Develops and monitors maintenance and quality improvement plans to ensure the highest quality upkeep of the building.
Ensures timely readiness of all units (within 30 days of move out) by working with Assistant Director and maintenance staff.
Coordinates up-to-date vacancy information for government reporting with the Assistant Director.
Interviews and verifies eligibility of prospective tenants in a timely manner.
Coordinates with new tenants/referring agencies for efficient move-in of new tenants.
Orients new tenants to Section 8 Lease, House Rules, Tenant Rights, and other program/neighborhood resources.
Assists new tenants with HPD certification requirements to ensure subsidy is in place.
Coordinates annual recertification requirement for all tenants (subsidy and TIC) within HPD timeline guidelines.
Collects and posts rent for all tenants on a monthly basis.
Coordinates tracking and reconciliation of rent with appropriate fiscal staff.
Facilitates regular staff meetings with direct reports.
Ensures staff are engaged in agency strategic planning and quality improvement efforts.
Ensures staff appropriately participate in required agency trainings.