Program Senior Manager
About The Position
GDIT is currently seeking a Program Senior Manager in Bethesda, MD. to join our team. This position will report directly to the GDIT Executive assigned to the program and have frequent contact with federal leadership, customers, direct reports, peers and managers. The Program Senior Manager will manage, develop, and motivate a team of Service Desk, Deskside Support, and Backend Support professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements. This role will also assist the federal customer with IT centralization and modernization.
Requirements
- Bachelor’s/master’s degree in IT or related field of expertise
- Five (5) consecutive years of demonstrated successful management of multifaceted technical programs and similar work
- Active Project Management Professional (PMP) or equivalent certification
- Similar size and scope as CIT in support of ICOs and MOU customers
- Excellent interpersonal and communication skills
- Providing current / active Project Management Professional (PMP) certified, or equivalent experienced staff, for roles that include the management of the program or significant teams
Nice To Haves
- Working experience supporting large government contracts
- ITIL Certification
- HDI Certification
- Ability to obtain and maintain an NIH Public Trust clearance
Responsibilities
- Manage, develop, and motivate a team of Service Desk, Deskside Support, and Backend Support professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements.
- Assist the federal customer with IT centralization and modernization.
- Demonstrated experience in developing and implementing complex contract program initiatives, change control processes, and managing diverse technical requirements
- Experience writing reports for executive leadership
- Ability to review and comprehend Service Level Agreements and requirements documents
- Ability to analyze the performance of IT services using metric analysis tools
- Experience interfacing with customers to gather and accurately interpret IT requirements
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you build your skills and own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and 10 company-paid holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
