Senior Program Manager

CLEAResult•East Lansing, MI

12d•Remote

About The Position

At CLEAResult, we lead the transition to a sustainable, energy-efficient future. We foster a people-first culture built on trust, accountability, and transparency, ensuring every employee is treated with respect and has an equal opportunity to thrive. This role directs all phases of client programs from inception to completion, managing their cost, implementation, and performance. The position involves contract negotiation, developing business plans, and ensuring program alignment with market trends and client needs. The Senior Program Manager acts as the primary customer contact, leading review sessions and developing new business or expanding product lines. They analyze program issues, evaluate options, and make recommendations for marketing actions. Key responsibilities include establishing milestones, monitoring adherence to plans, identifying and solving program problems, and determining the profitability of new initiatives. The role also involves developing strategies for effective program performance and directing cross-functional teams. CLEAResult seeks individuals who are resourceful, resilient, and kind.

Requirements

Must reside in Michigan.
Relevant work experience plus 8+ years project management.
5+ years people management.
Bachelor’s degree.
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Nice To Haves

MS or MBA preferred.

Responsibilities

Directs all phases of client programs, from inception through completion.
Responsible for the cost, implementation and performance of company programs or subsystems of major programs.
Participates in the negotiation of contract and contract changes.
Coordinates the preparation of business plans, work statements and specifications, operating budgets and financial terms/conditions of contract.
Ensures the development process is congruent with current market trends, program goals, and client needs.
Acts as the primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance.
Develops new business or expands the product line with the client.
Analyzes problem/opportunity areas of assigned programs and evaluates options.
Evaluates performance and makes recommendations on marketing actions.
Establishes milestones and monitors adherence to program plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
Determines the profitability and viability of new products or program enhancements.
Develops strategies and tactics to ensure effective program performance relative to market opportunity, working closely with company functional groups over the entire life cycle.
Directs the work of employees assigned to the program from technical, marketing, operations, analytics, and administrative areas.
Manage one large program (typically $5-10m annual revenue without incentives) or a large portfolio of smaller client contracts.
Contributes to or leads contract creation and executes contracts for compliance and client satisfaction.
Direct and coordinate multi-function teams typically consisting of 10-30 people.
Direct people management, including other program managers, with span of control for 2-5 people, plus contractors (ACWs).
Programs are often strategic and / or have high complexity and risk (either new programs, new clients or complex client relationships).
Leads process & tool improvement.
May create technical content & intellectual property.