Join Our Team as a Program Scheduler – Santa Ana
About The Position
Redwood Family Care Network is seeking a Program Scheduler to join their team in Santa Ana, CA. This role provides essential support to the In-Home and S.L.S. programs, acting as the initial point of contact for visitors and managing extensive oral and written communication. The Program Scheduler will be responsible for managing staff schedules, scheduling appointments, and performing various administrative functions under the supervision of the Administrative Director. The company is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities, with a mission to provide world-class services in positive and life-enriching environments. Redwood Family Care Network has a zero-tolerance stance on abuse and neglect and is committed to the health and safety of the individuals they support.
Requirements
- High School Diploma/GED
- Must be at least 21 years of age.
- Three years of experience working within a business, mental health or education setting.
- Must have a California Driver’s License.
- Candidates must successfully pass all pre-employment requirements, including but not limited to a background check.
Nice To Haves
- Prefer two years specialized training emphasizing office management
- Preferably Spanish language skills
Responsibilities
- Provides support to the In-Home and S.L.S. program by being the initial point of contact to visitors.
- Provides extensive oral and written communication internally and externally in English and preferably Spanish language as well.
- Manages staff schedules between staff and families.
- Schedules appointments.
- Gives information to callers, takes and performs the following functions independently under the supervision of the Administrative Director.
- Handles the office management functions for Directors/Senior managers.
- Answers phones and takes messages or transfers calls to appropriate parties.
- Oversees and manages staff scheduling with the assistance and supervision of the Administrative Director using computer based systems.
- Develops weekly schedules for staffing and ensuring staff are aware of the amount of hours they are authorized to work each week.
- Keep track of staff callouts and tardiness.
- Keeping Administrative Director informed of P.O.S. expirations.
- Keeps track of and schedules vacation requests and hours for both Clients and staffing.
- Provide new client service overview to staff prior to first scheduled shift.
- Produce and maintain a telephone directory for departments supported.
- Establishes and coordinates meeting schedules and makes appropriate arrangements.
- Manages paper flow of the assigned departments, including photocopying, faxes, filing, data input, and data integrity and manages document tracking systems.
- Inventory and coordinate ordering of office supplies for the departments supported.
- Develop and maintain efficient and effective filing systems.
- Ensures appropriate quantities of program/publicity materials are on hand and distributed.
- Responsible for dealing competently and courteously with clients, parents and staff.
- Responsible for timely and accurate completion of assigned documentation and reports. Documentation may include web-based, electronic and/or paper documents.
- Develops positive workplace relationships in accordance with SAILS’ policies and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism.
- Attends and participates in staff meetings and other team meetings in accordance with program needs.
- Adheres to the professional ethics and standard of conduct as established by professional licensure, the policies of The Redwood Family Care Network, legal, funding and regulatory requirements.
Benefits
- Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
- HSA, Health Care FSA and Dependent Care FSA
- EAP (Employee assistance program)
- Employee discount program
- PTO (Paid time off)
- Dayforce Wallet Daily Pay
- Pre-Tax 401(k)
- After-Tax Roth
- Tuition discount through Capella University
- Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
