Program Scheduler (Full Time Permanent)
About The Position
Under the direction of the Manager, Community Support Services, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved and prescribed processes to develop and facilitate client referrals and service coordination. This includes managing referrals from hospitals across the Champlain region, identifying required services, and connecting clients with the appropriate community agencies based on their geographic location. The Program Scheduler ensures effective communication between hospitals, service providers, internal staff and clients to support a seamless and client-centered delivery of care.
Requirements
- Minimum high school diploma
- Minimum 2-3 years scheduling experience
- Minimum 2-3 years scheduling experience in supporting contracted service providers
- Experience scheduling within the confines of collective agreements and labour standards
- Proficiency in MS Office programs, including Outlook, faxing software, and database management
- Must have office administration or office information technology expertise
- Bilingualism (spoken French) is a requirement
Nice To Haves
- Experience in clinical environment is considered an asset
Responsibilities
- Reviews and validates referral documentation for accuracy and completeness, identifies any errors or omissions, and ensures timely and accurate data entry into the client records management system in accordance with organizational procedures and privacy standards
- Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
- Handles time sensitive incoming requests for the Going Home Program
- Acts as support contact to contracted service providers
- Provides timely information, through the use of communication technology (Client management software, referral software, telephone, fax, e-mail, voice-mail), to referrals sources, field staff, services providers, co-workers, Managers and Supervisors and clients to ensure staff scheduling is meeting service delivery needs
- Works in liaison with Program Managers to ensure they are informed of staff availability for scheduling
- Responds to and manages employee absences to ensure client visits are assigned
- Coordinates orientation/training for new staff in all professional program areas
- Creates and distributes various monthly schedules and master rotations
- Gathers and prepares program statistics as required – staffing numbers, admissions
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required
Benefits
- Competitive wages
- Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Employee Group Benefit Plan
- Paid Orientation
- Paid professional development and training
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
