Program Sales (Summer 2026)

Churchill Downs Incorporated

4d•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Responsible for selling official racing programs to guests in a friendly, efficient, and professional manner. Ensures accurate cash handling, provides basic race day information, and contributes to a positive guest experience during live racing events. This is a seasonal position for the summer race meet at Colonial Downs.

Requirements

Strong customer service skills with a friendly and approachable demeanor.
Basic math skills and ability to handle cash transactions accurately.
Strong communication skills and ability to interact with a diverse group of guests.
Ability to work in a fast-paced, high-volume environment.
Dependability and ability to work flexible hours, including weekends and holidays.
Ability to follow instructions and adhere to established procedures.
Team-oriented mindset with a positive attitude.
Must obtain and maintain a Virginia Racing Commission racing license.

Nice To Haves

High school diploma or equivalent preferred.
Prior customer service or cash handling experience preferred.
Experience in sports, entertainment, or racing environments is a plus.
Other combinations of education and experience may be considered.

Responsibilities

Sells official racing programs to guests at designated locations.
Provides excellent guest service by greeting guests, answering basic questions, and offering assistance as needed.
Accurately handles cash and/or electronic transactions in accordance with company cash handling procedures.
Maintains appropriate inventory levels of racing programs and ensures selling stations are clean, organized, and well-stocked.
Balances cash drawer at the beginning and end of each shift and reports discrepancies immediately.
Demonstrates knowledge of racing schedules, program content, and general racetrack information to assist guests.
Follows all company policies and procedures related to guest service, cash handling, and security.
Assists with crowd flow and guest engagement in high-traffic areas during race days.
Communicates effectively with supervisors and team members to ensure smooth operations.
Maintains a professional appearance and demeanor at all times.
Performs other related duties as assigned.