Program Research Associate
About The Position
As a Program Research Associate, known internally as a Curator, you’ll play a vital role in powering the Findhelp SaaS platform by ensuring the social services listed are accurate, up-to-date, and meet our high standards for inclusion. Your day-to-day work will directly impact people seeking help across the country. You’ll verify existing program data, research and add new resources, and respond to user requests, often digging into websites, making calls, and writing emails to gather essential information. You'll thrive in this role if you're detail-oriented, naturally curious, and energized by work that supports a bigger mission. You'll also gain hands-on experience using our internal tools, collaborating in a supportive team environment, and building skills that grow with your career. If you're someone who communicates clearly, loves solving puzzles, and wants to contribute to our mission we want to hear from you.
Requirements
- Skilled in attention to detail with an ability to efficiently prioritize tasks.
- Able to successfully navigate change.
- Adept at learning new skills.
- Stays curious and is willing to ask the difficult questions to get the right answers.
- Data driven with the capability to make good decisions in ambiguous situations.
- Great written and verbal communication skills with the ability to give and receive feedback.
- Self driven to complete tasks with little oversight.
Responsibilities
- Verify and maintain existing program data according to findhelp’s standards and procedures.
- Research and add new organizations and programs that qualify to be added to the network, including but not limited to researching the internet and calling/emailing organizations for more information.
- Respond to external requests received in our ticket management system and play an integral role in troubleshooting platform requests.
- Work efficiently within all Curation systems and tools.
- Participate in team meetings and contribute to a positive culture.
Benefits
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
- Culture Committee
- Leadership Development Training
- Paid Volunteering Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
