Program Representative DARTS - 2nd Shift

General Dynamics Electric Boat • Groton, CT

1d • Onsite

About The Position

The Program Representative supports the Deckplate Assistance and Real-Time Support (DARTS) Team by providing hands-on, real-time deckplate assistance. The role enables digital knowledge transfer and problem resolution so Shipbuilders can effectively use shipyard digital tools and processes. It works closely with Operations and requires building relationships across technical and non-technical teams and at all levels of the organization. This is an onsite, second-shift position based in Groton, Connecticut; some travel to other locations may be required.

Requirements

• High school diploma or GED.
• At least two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, or customer support of digital applications.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense.
• Ability to work second-shift hours.
• Proficiency using Windows-based computers, laptops, and tablets.
• Proficiency using Apple-based tablets and phones.
• Proficiency with Microsoft Office Suite, including Teams.
• Strong teamwork and relationship-building abilities.
• Ability to work independently.
• Excellent communication skills.
• Customer-focused mindset.
• Strong attention to detail.

Nice To Haves

• Experience working with or directly for Operations, Quality Assurance, or Planning.
• Experience providing customer support for digital applications.
• Experience with organizational change or change management.

Responsibilities

• Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
• Support the use of shipyard digital tools, including OWL, Interactive Work Instructions (IWI), and Mobile ERS.
• Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
• Partner with Operations to identify tool problems and opportunities to improve deployed capabilities.
• Walk the shipyard to support operations during construction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED