Client Service Representative - 2nd Shift

SGS•Fairfield, NJ

8h•$24 - $28

About The Position

The Client Service Representative coordinates SGS services locally and globally. The role receives and processes client orders, ensures documentation is complete, communicates service concerns and delays, coordinates invoicing, sends reports, maintains job folders, and performs collection efforts to meet DSO targets. The position is scheduled Monday through Friday from 12:00 p.m. to 8:00 p.m. Other duties may be assigned in response to business needs.

Requirements

High school diploma or GED.
Two or more years of administrative or operational experience.
Familiarity with data entry.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Ability to establish effective working and team relationships with internal and external customers and work collaboratively.
Motivation, dependability, and attention to detail.
Strong communication and organizational skills.

Nice To Haves

Associate’s degree in a science background.
Experience working in a laboratory environment.

Responsibilities

Receive orders from clients, sales, and account management teams for local and global operations.
Ensure proper documentation and order processing.
Open orders in systems.
Notify Sales and Account Management teams of service delivery delays.
Communicate client order concerns to clients, Sales, and Account Management teams as required by account SOPs or other defined client requirements.
Escalate non-routine order, inquiry, or service-delay concerns and issues to the Client Service Team Management Lead for resolution.
Coordinate invoicing with the invoicing team.
Send reports to clients.
Maintain job folders and filing.
Perform collection efforts to meet DSO targets.
Perform other duties as assigned in response to business needs.