Program/Project Manager
About The Position
As a Program/Project Manager within JPMorganChase, you will lead end-to-end user acceptance testing (UAT) programs and transform strategic plans into programs and projects that deliver results across business units. You will apply project management expertise to complex issues, make informed decisions, and support successful execution. The role involves cross-functional collaboration, data analysis, conflict management, and aligning operational initiatives with business strategy. You will build and lead diverse teams, delegate work, and foster continuous learning and growth. Strategic thinking, adaptability, and excellent customer service are important to success. The role establishes UAT strategy, governance, and testing methods; coordinates testing across functions, regions, and stakeholders; oversees testing resources and results; and reports on progress, readiness, defects, risks, and release recommendations. It also leads program execution in alignment with business strategy, supports risk mitigation and timely delivery, and engages senior management and stakeholders to resolve issues. JPMorganChase is a financial institution serving consumers, businesses, and institutional and government clients. Its Corporate Functions support the company across areas including finance, risk, human resources, and marketing. Control Management maintains a consistent control environment to mitigate operational risk, focusing on control design and expertise, risk and control identification and assessment, issues and control deficiencies, and control governance and reporting.
Requirements
- Typically 7+ years of relevant experience leading UAT programs and managing complex programs or projects with results across business units.
- Demonstrated proficiency in data analytics, including interpreting models, drawing inferences from data, and providing ongoing insight for program execution.
- Experience in conflict management, including identifying conflicts, facilitating discussions, and creating win-win solutions through collaboration or negotiation.
- Advanced computer literacy and ability to use technology effectively to perform tasks, solve problems, and communicate professionally.
- Proficiency in strategic thinking, including using data to understand issues and opportunities, evaluating scenarios, and collaborating on strategy and priorities.
Nice To Haves
- Integrate artificial intelligence solutions to improve project outcomes and support data-driven decision-making.
- Implement automation to streamline project workflows and improve operational efficiency.
- Foster innovation through creative problem-solving and adoption of new technologies.
- Mentor team members to support professional growth and strengthen project management capabilities.
Responsibilities
- Establish and manage the overall UAT strategy, governance framework, and testing methodology.
- Coordinate testing activities across business functions, regions, and stakeholders to ensure adequate coverage.
- Prioritize and assign testing resources based on project scope, complexity, and subject matter expertise.
- Consolidate testing results, defects, risks, and recommendations for leadership review and approval.
- Serve as the primary liaison between Product, Technology, Operations, and Business teams throughout the UAT lifecycle.
- Escalate critical issues, testing delays, or deployment risks and drive resolution activities.
- Maintain testing repositories, issue logs, lessons learned, and audit-ready documentation.
- Provide executive reporting on testing progress, readiness, defect trends, and release recommendations.
- Lead the transformation of strategic plans into programs and projects, delivering results across business units.
- Oversee program execution to ensure alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
- Build, lead, and manage diverse teams; foster continuous learning and growth; and delegate tasks effectively.
- Engage with senior management and stakeholders, provide regular program updates, and collaborate to resolve issues.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
