Program Operations Supervisor I

Tarzana Treatment Centers, Inc•Los Angeles, CA

2d•$32 - $38•Onsite

About The Position

Program Supervisor will lead a high-impact Veteran Suicide Prevention Program that connects Veterans at elevated risk with timely, whole-person services and support. The position will supervise and coach staff, strengthen workflows and community partnerships, oversee quality and grant performance, and champion innovative wellness services—including Transcendental Meditation—to improve engagement, safety, and outcomes. This is an opportunity to shape a mission-driven program while collaborating with VA partners, agency leaders, and community providers. Implement the treatment philosophy of Tarzana Treatment Centers, Inc. (TTC).

Requirements

High School Diploma/GED
0-2 Years of supervisory experience

Nice To Haves

Academic counseling certificate preferred

Responsibilities

Responsible for supervision of staff as assigned by Director. Depending on the nature or type of department, office, program, or unit, this may include counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping, or front office staff.
Specific areas of responsibility may include revenue cycle training, credentialing registration, claims management, billing, collections, patient insurance, data processing, integrity of patient accounts, accounts receivable management, practice management system file maintenance, and third-party revenue cycle vendors.
Performs and/or oversees regular chart audits, record keeping, and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.
Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair, and other maintenance reports to include fire life safety and other environment of care reporting.
Responsible for provider reimbursement programs, policies, and strategies to ensure unit cost controls meet or exceed corporate objectives.
Attending in-service training and educational workshops.
Attending all required staff meetings.
Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.
Conducts self in a professional manner in areas of dress, language, attitude, and behavior. At all times is a role model for other staff and patients.
Exhibits full knowledge and support of the philosophy and objectives of the Agency
Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
Participation in medical record and other report and record reviews as assigned.
Utilization review activities, as required.
Develop, implement, and maintain revenue cycle standard operating procedures (SOPs) in area of responsibility.
Conducts or participates in performance evaluations of interns and other staff, as required.
Attends clinical and administrative committee meetings, as requested.
Manage projects which may include revenue cycle projects and provide upper management with audit findings, metrics, and presentations.
Additional functions as specifically requested by the Program Director and/or Administrator.
Orientation of new employees
Scheduling staff coverage, time-off requests, etc.
Evaluations
Assisting Director with Hiring
Assisting Director with Discipline
E-Time
Support to staff
Ongoing supervision of documentation compliance in medical records.
Chart and other record audits with others on Management team
Taking outcome of chart/record audits back to those on each shift to manage compliance.
Active participation in agency-wide committees as assigned.
Support the management team and to act as an agent of the organization in all situations utilize management team meetings as a forum to resolve differences.
Attends weekly management meetings with Program Director
Attending in-service training and educational workshops.
Attending all required staff meetings.
Work closely with staff to monitor adherence to organizational philosophy goals and objectives.