Program Operations Manager

Orion180•Melbourne, FL

8h•Onsite

About The Position

Orion180 is seeking a Program Operations Manager to serve as the operational backbone of the Value Streams organization within Innovation & Technology. This role supports the Director of Value Streams by managing portfolio operations, cross-stream coordination, and delivery reporting - ensuring the Director can focus on strategic alignment and stakeholder engagement rather than operational mechanics. You will be the person who keeps the rhythm of the business running across 5 value streams, tracking dependencies, consolidating status, managing the Planview intake queue, and preparing the portfolio-level reporting that leadership relies on. This is a hands-on role in a fast-moving environment. We value people who take ownership, drive clarity, and don’t wait to be asked.

Requirements

Bachelor’s degree in business, Information Systems, or related field, or equivalent experience.
Minimum 4+ years in program operations, PMO coordination, delivery operations, or portfolio management roles.
Strong experience with portfolio and project management tools - Planview experience is strongly preferred; Azure DevOps proficiency required.
Demonstrated ability to manage cross-team coordination and dependency tracking across multiple concurrent workstreams.
Excellent organizational skills with strong attention to detail - you keep the trains running on time.
Strong communication skills - you can prepare executive-level reports and facilitate cross-functional meetings with confidence.
Experience building dashboards and operational reports that drive decision-making.
Comfortable working in a fast-paced environment where priorities shift and you need to adapt quickly.
Self-starter who takes initiative - you see a gap and fill it without being asked.

Nice To Haves

Insurance or financial services industry experience is a plus.
PMP, PMI-ACP, or SAFe certifications are a plus but not required.

Responsibilities

Track and manage dependencies across all 5 value streams.
Facilitate the weekly cross-stream coordination meeting.
Identify conflicts early and drive resolution before they become blockers.
Manage the Planview intake queue - ensure new requests are captured, routed to the correct stream, and tracked through the prioritization process.
Maintain portfolio-level status visibility for leadership.
Aggregate delivery status from all 5 streams into a consolidated portfolio view.
Prepare weekly and monthly delivery reports for the Director of Value Streams and VP of Innovation & Technology.
Track resource allocation and capacity across streams.
Flag capacity conflicts or underutilization.
Support the Director in sprint capacity planning decisions.
Prepare agendas, decision packages, and briefing materials for the Director’s stakeholder meetings, operational reviews, and leadership presentations.
Manage the assignment of shared Project Managers to cross-functional initiatives.
Track PM workload and availability so the right PM is assigned to the highest-priority work.
Partner with the Standards Manager so all streams follow the defined delivery processes.
Flag process deviations and drive corrective action through the Sr Managers, Product Delivery.
Maintain an escalation log for cross-stream issues.
Ensure escalated items are tracked to resolution and don’t fall through the cracks.
Serve as the power user for Planview and Azure DevOps at the portfolio level.
Build and maintain dashboards, reports, and views that give the Director and VP real-time visibility into delivery health.