Program Operations Manager
About The Position
Lead with Purpose — and Make Every Home a Place of Growth and Care At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager, your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person-centered care in our residential programs. You’ll foster a culture of teamwork and collaboration, ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well-being. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference. Grafton’s Winchester region is seeking an experienced Program Operations Manager in their Children & Adolescent Residential Program. This position will include full-time hours from 12:00pm – 8:00pm or 1:00pm – 9:00pm with a rotating weekend schedule. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way!
Requirements
- A Bachelor’s degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred; OR
- A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children.
- Requires a valid driver’s license
Nice To Haves
- Prior supervisory or demonstrated leadership experience preferred.
Responsibilities
- Establishes and maintains positive employee relations
- Interviews and collaborates with Human Resources to hire new employees
- Provides and ensures initial employee training
- Oversees the new employee training within the program provided by the Lead DSP
- Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance
- Provides corrective feedback for employee performance problems that do not improve through coaching
- Provides and ensures on-going employee training and development
- Conducts employee performance reviews, employee performance assessments
- Oversees completion and audits of weekly/monthly paperwork in the home
- Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.
- Oversees development and implementation of activity schedules
- Provides for employee safety through risk management
- Manages employee transfers and resignations
- Manages staffing for assigned program
- Monitors that clients receive medication and medical treatment, as prescribed
- Manages the safety and rights of clients
- Monitors that clients’ health and hygiene needs are met
- Manages the residence / school site and company vehicle use
- Facilitates maintenance for the assigned program
- Facilitates program planning
- Ensures employees understand their responsibilities to implement clients’ individual plans
- Monitors employees’ implementation of individual plans
- Oversees employees’ support to substitute staff
- Sets expectations and monitors how employees facilitate client participation in the community
- Manages on-call / on-duty responsibilities
- Participates in a weekly on-call rotation
- Demonstrates knowledge of Grafton/program (mission, vision structure)
- Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.
- Demonstrates knowledge of the programs current goals and future goals
- Demonstrates willingness and ability to propel the program towards these goals
- Communicates effectively by selecting appropriate communication modalities
- Promotes teamwork and empowers employees’ to self promote and excel
- Manages and implements change in a positive and effective way
- Demonstrates knowledge of overall program budget
- Utilizes approved procedures for purchases and cash requests
- Assists the Operating Team in containing costs
- Manages fiscal budget for the program
- Other duties as assigned
Benefits
- Free meals during shift, as available
- Medical, dental and vision
- Flexible Spending & Health Savings Accounts
- Generous Paid Time Off plan & attendance incentives
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Short-term disability (STD)
- Long-term disability (LTD)
- Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
- 401(k), including an employer match up to $2,500 annually
- Education Assistance up to $5,250 annually
- As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
