Program Operations Manager

MANNA FoodBank•Mills River, NC

7h•$61,626 - $65,050•Hybrid

About The Position

MANNA's mission is to involve, educate, and unite people in the work of ending hunger in Western North Carolina. MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNA’s goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina. The Program Operations Manager will manage and supervise purchase planning, inventory management, order submission and distribution of Youth Programs and Community Markets programs. This position will play an active role in programmatic planning, program administration, fostering an inclusive market environment, engaging community partners and neighbors, and supporting the effective distribution of food into areas of need within WNC. The Manager will manage and evaluate these programs in collaboration with the Youth Program Manager and the Community Market Manager and is accountable for operational program reporting and data collection. This role will oversee all aspects of program administration, operations, client experience and staff management.

Requirements

High School diploma or equivalent with specialized training and/or certification, and over five years of relevant work experience OR Associate degree and 2 years of relevant work experience.
Fields of experience can include, but are not limited to, warehouse management, program management, and procurement.
Verbal and written communication skills with the ability to clearly present information and influence or persuade others, including senior management and project partners.
Experience effectively adapting communication style to different audiences.
An analytical mindset and confidence working with data to draw conclusions and help drive business decisions.
Excellent research, problem-solving, and analytical skills, and sound business judgment.
Self-starter who is driven and comfortable with ambiguity and able to work independently in a dynamic environment.
Excellent time management, project management, multitasking, and organizational skills.
Professional, responsive, resourceful, flexible and well-organized.
Strong proficiency in Microsoft Office suite.
Experience leading and training individuals and teams, and working with nonprofits as well as public and private organizations in diverse and rural settings.
Experience in meeting facilitation, program development and management.
A commitment to MANNA programs focused on impacting hunger and health in WNC, in NC and throughout the country.
Moderate travel is required within the service area.
Employees must provide proof of current, valid driver’s license with a clean driving record.

Responsibilities

Support MANNA’s regional goals with emphasis on strategic response and program integration through data, logistical organization, and event scheduling.
Oversee all program management activities for the community food distribution programs, including but not limited to selection, training and support of mobile distribution sites and partners in the MANNA service area.
Supervise the work of the community markets staff to ensure implementation of program work plans and goals through targeted training, mentoring, and modeling.
Develop, oversee and report on all program management activities including quality, risk management, budget, expense, and procurement.
Develop, oversee and report on operational program performance metrics, ensuring compliance with grant/funder requirements and MANNA’s strategic plan.
In collaboration with Community Markets Manager, research, design, develop and implement strategies for the next phases of community food distribution program initiatives.
Coordinate operations, logistics and delivery activities to effectively deliver community food distribution programs.
Collaborate with Food Sourcing team to select and source culturally appropriate and other specific food items for mobile distributions.
Provide direction, training, supervision, and performance management of all direct reports.
Develop and monitor department budget, data tracking and reporting, and maintain objectives, goals, and work plans for the team and MANNA.
Assist the Resource Development Department in fundraising, grant and contract activities related to community food distribution programing and other initiatives.