Temporary Associate, Program
About The Position
Robin Hood is the largest poverty-fighting organization in New York City, partnering with top nonprofits to provide essential services and invest in innovative solutions. Blue Ridge Labs (BRL) is Robin Hood's venture studio and innovation lab, launching and investing in technology ventures focused on fighting poverty. BRL runs three programs: the Fellowship (a venture studio co-creation process), Catalyst (an accelerator for early-stage tech innovators), and the Follow-On Fund (investing in alumni). The Design Insight Group (DIG) is a community of over 5,000 low-income New Yorkers who work with program participants to develop solutions. The Operations Associate will provide day-to-day operational and administrative support for BRL's programs, ensuring the smooth delivery of the Fellowship and Catalyst programs, and potentially supporting DIG activities. This role involves coordinating logistics, maintaining calendars, supporting participant communications, and ensuring program activities run seamlessly. The position initially reports to the Director for Blue Ridge Labs and works closely with the entire BRL team. The team currently operates from Robin Hood's Brooklyn office, with a planned move to a Manhattan location in 2027.
Requirements
- 1-3 years of total work experience.
- Exceptional organizational skills with the ability to manage multiple priorities, complex calendars, and deadlines in a fast-paced environment.
- Excellent attention to detail, particularly with scheduling, data entry, and administrative tasks.
- Strong interpersonal and communication skills with the ability to work effectively with diverse communities.
- Proficiency with software including Google Workspace, Airtable, Notion, etc.
Nice To Haves
- Experience with event coordination or logistics support preferred.
- Bilingual skills (especially Spanish) a plus
- Interest in social impact investment and venture philanthropy as tools to tackle the hardest problems in New York City.
Responsibilities
- Maintain program calendars and coordinate scheduling for Fellowship and Catalyst activities, sessions, and events.
- Assist with event logistics including venue setup, materials preparation, catering coordination, and attendee communications.
- Create and administer surveys to gather participant feedback throughout the program cycle.
- Support participant onboarding, including preparation of materials and coordination of orientation activities.
- Assist program leads with administrative tasks, documentation, and communications as needed.
- Help coordinate guest speakers, mentors, and subject matter experts for program sessions.
- Provide general operational support at the guidance of the Director and program leads.
- Support the coordination of user research sessions including one-on-one interviews, focus groups, product testing, and surveys.
- Assist with scheduling and logistics for co-design sessions between DIG members and Fellows or Catalyst founders.
- Support with onboarding partners to DIG app: updating relevant training materials and providing technical assistance on an as-needed basis.
- Assist with tracking and monitoring new DIG member registrations and onboarding.
- Support the processing of payments to DIG participants through the DIG App.
- Help maintain accurate member data and records in program systems.
Benefits
- retirement contributions
- transit benefits
- cell phone reimbursement
- Paid Time Off in accordance with NYS requirements
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
