Program Operations Analyst
About The Position
The Program Operations Analyst supports the day-to-day functioning of business operations for work supporting the Department of Veterans Affairs. The role focuses on gathering and organizing operational data, tracking processes, performing basic analysis, and supporting project activities. The position contributes to improved visibility into claims processing and the delivery of benefits to veterans and their families. The analyst maintains reporting tools, assists with workflow documentation and process improvements, identifies trends and issues, coordinates across teams, supports operations systems, and helps manage project timelines, deliverables, meetings, and documentation.
Requirements
- Bachelor's degree.
- 2+ years of progressive organizational change management experience.
- Strong written and verbal communication skills, including the ability to translate data or process details into clear, concise leadership summaries.
- Experience preparing polished presentations, executive-ready briefs, or structured process documentation.
- Ability to manage multiple tasks, priorities, and deadlines in a fast-paced, cross-functional environment.
- Experience coordinating activities across diverse teams and ensuring clear, consistent communication.
- Advanced proficiency organizing information using collaboration tools such as SharePoint, Confluence, Teams, or Miro.
- Attention to detail and commitment to producing error-free work products.
- Experience supporting project managers or senior analysts by maintaining timelines, deliverables, and documentation.
- Ability to simplify complex processes and communicate them in a structured, user-friendly format.
Nice To Haves
- Familiarity with digitization technologies, automation tools, and data analytics platforms.
- Strong meeting facilitation skills, including agenda preparation, capturing decisions, and documenting action items.
Responsibilities
- Collect and organize operational data from teams or systems.
- Maintain spreadsheets, dashboards, or other reporting tools and run routine reports to monitor key performance indicators.
- Assist in documenting workflows, procedures, and process changes.
- Identify small process inefficiencies and propose simple fixes, often under guidance.
- Help ensure teams follow established processes.
- Perform basic data analysis to identify trends, issues, or opportunities and prepare insights for senior analysts or leadership.
- Support root cause analysis when problems occur.
- Coordinate with peers in operations, finance, marketing, HR, and project teams to gather information and follow up on tasks.
- Communicate findings and updates clearly and in a structured way.
- Learn and support operations tools such as CRM, ERP, scheduling tools, and Workday reports.
- Help troubleshoot basic data or system issues.
- Track project timelines, deliverables, and documentation.
- Schedule and deconflict meetings for key personnel.
- Assist with presentations, process maps, and workflow diagrams.
- Take notes and document key action items during project meetings.
Benefits
- 401(k) with company match.
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Full-flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
- Professional growth opportunities, including paid education and certifications.
- Internal mobility support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
