Program Officer 3

State of Nevada•Nevada, NV

1d•Hybrid

About The Position

The Program Officer III serves as the State 9-1-1 Coordinator within the Technology and Mission Support portfolio of the Nevada Office of Emergency Management (OEM). This position is the State's point of contact for the Public Safety Answering Points (PSAPs) and for the stakeholders they answer to, including sheriffs, chiefs of police, other local law enforcement, county emergency managers, and service providers. The incumbent administers Nevada's statewide 9-1-1 program and represents the State's interests in 9-1-1 matters across urban and rural jurisdictions. The State 9-1-1 Coordinator builds and maintains the working relationships that hold the program together. The incumbent arranges PSAP meeting logistics, agendas, and minutes on a bi-monthly or as-needed basis, facilitates monthly conference calls with PSAP directors, attends Sheriffs' and Chiefs of Police Association meetings, conducts site visits, and maintains regular correspondence with PSAP leadership. The position assists PSAPs with the review of procedures intended to enhance 9-1-1 services statewide. The incumbent manages the statewide Next Generation 9-1-1 (NG9-1-1) deployment, coordinating the technical, operational, and policy work required to advance 9-1-1 technology, service, and emergency response. This includes tracking deployment progress across jurisdictions, coordinating with vendors and partner agencies, identifying gaps, and making recommendations and preparing submissions for management consideration. The position carries the fiscal side of the program. The incumbent prepares the financial overview of 9-1-1 surcharge revenues, distributions, and expenditures, and prepares the program's internal budget request on an annual basis. Accuracy and clear presentation matter here, because these products are relied on by OEM leadership, PSAPs, and external stakeholders. During emergency activations the State 9-1-1 Coordinator supports the Nevada Emergency Operations Center. The incumbent must be able to respond to any NV EOC activation 24 hours a day, 7 days a week upon request, supports continuity of emergency communications during statewide incidents, and works under time-sensitive conditions with evolving information. This role requires effective communication with partners who are not 9-1-1 specialists, the ability to explain technical and fiscal concepts clearly, and the judgment to work independently with minimal supervision. Candidates may come from public safety communications, dispatch, telecommunications, program administration, grants and fiscal administration, or other related fields; specific Nevada 9-1-1 experience is not required, and OEM provides training on State systems and emergency management workflows. Travel throughout Nevada for jurisdictional support is expected. OEM is committed to supporting professional growth in emergency communications and emergency management competencies. Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives. Incumbents make decisions that significantly impact program direction and participants or clients and must determine the process required to achieve results within resource constraints.

Requirements

Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment and two years of professional experience in planning, coordinating or administering a program which included interpretation of laws and regulations; development of program policy and procedures; development and implementation of program performance standards and objectives for providing services; and development and implementation of eligibility requirements.
OR graduation from high school or equivalent education and four years of professional experience as described above.
OR one year of experience as a Program Officer II in Nevada State service.
OR an equivalent combination of education and experience as described above.
Experience working with 9-1-1 systems, public safety communications, dispatch operations, or similar public safety technology is required.
Experience coordinating a program, project, or service that supports multiple agencies or jurisdictions is required.
Experience preparing or administering a program budget, dedicated revenue source, or grant funding is required.
Ability to motivate others to effective action.
Ability to coordinate diverse activities to ensure completion of projects, tasks and assignments.
Ability to work within specific agency programs or operations, policies and procedures affecting assigned work.
Ability to participate with management in the development of short and long range goals and objectives.
Ability to prepare clear, concise, effective presentations using presentation software.

Nice To Haves

Specific Nevada 9-1-1 experience is not required, and OEM provides training on State systems and emergency management workflows.

Responsibilities

Administer Nevada's statewide 9-1-1 program and represent the State's interests in 9-1-1 matters across urban and rural jurisdictions.
Build and maintain working relationships with PSAPs and stakeholders.
Arrange PSAP meeting logistics, agendas, and minutes.
Facilitate monthly conference calls with PSAP directors.
Attend Sheriffs' and Chiefs of Police Association meetings.
Conduct site visits and maintain regular correspondence with PSAP leadership.
Assist PSAPs with the review of procedures intended to enhance 9-1-1 services statewide.
Manage the statewide Next Generation 9-1-1 (NG9-1-1) deployment, coordinating technical, operational, and policy work.
Track NG9-1-1 deployment progress across jurisdictions.
Coordinate with vendors and partner agencies for NG9-1-1 deployment.
Identify gaps in NG9-1-1 deployment and make recommendations.
Prepare submissions for management consideration regarding NG9-1-1 deployment.
Prepare the financial overview of 9-1-1 surcharge revenues, distributions, and expenditures.
Prepare the program's internal budget request on an annual basis.
Support the Nevada Emergency Operations Center during emergency activations (24/7 response required).
Support continuity of emergency communications during statewide incidents.
Recommend, interpret, implement and disseminate regulations, policies and procedures related to program operations.
Review amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution.
Research, develop, recommend and implement long term plans to enhance and maximize services provided.
Evaluate the success of the program and adapt to changes in funding, eligibility requirements and production/processing elements of the program.
Provide specialized information and services and serve as the technical expert regarding the assigned program services, activities and requirements.
Explain and apply laws, regulations, policies and procedures, and resolve high-level customer service issues and complaints.
Develop and conduct presentations before State and federal agencies, management, program participants and/or other stakeholders as required.
Monitor program activities through on-site visits and/or the review of reports and records to ensure compliance with federal and/or State laws.
Evaluate and recommend changes to provider eligibility, client needs, vendor requirements, or identify client abuse or fraud.
Identify and project demographic and economic trends.
Conduct studies related to assigned program area.
Evaluate information and prepare reports requiring a thorough analysis of data and make recommendations on a course of action or problem resolution.
Conduct training and/or provide technical assistance for program participants and/or staff.
Write, revise and/or recommend the implementation of procedural manuals or program documentation.
Conduct ongoing clientele needs assessment and program evaluation by collecting and analyzing data.
Oversee the collection, maintenance and organization of required program records and documentation.
Prepare and ensure distribution of statistical, financial and narrative reports and summaries.
Prepare information for management concerning program activities in order to make budget requests, identify problem areas, recommend solutions or facilitate policy decisions.
May supervise professional, technical or administrative staff to include performance evaluations, work performance standards, scheduling, work assignment and review, training and discipline.
Develop, revise, recommend, and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines.
Ensure compliance with State, federal and/or other granting agencies rules and regulations.
Draft laws, rules and/or regulation changes.
Coordinate diverse activities to ensure completion of projects, tasks and assignments.
Work within specific agency programs or operations, policies and procedures affecting assigned work.
Participate with management in the development of short and long range goals and objectives.
Prepare clear, concise, effective presentations using presentation software.