Program Officer 1

State of Nevada•Carson City, NV

3d•Onsite

About The Position

The Purchasing Division of the Nevada Department of Administration is seeking a Program Officer 1 in Carson City. The position provides Help Desk support to internal staff, State agencies, vendors, and members of the public in support of State Purchasing. It analyzes data, generates business intelligence reports, responds to information requests, and develops, maintains, and publishes training materials and instructional resources. The position also backs up the Vendor Support Help Desk to ensure continued customer support operations. Strong interpersonal and communication skills, a customer-focused approach, and the ability to work collaboratively and professionally with internal and external contacts are required. Program Officers administer a program or major program component by planning, coordinating, and managing services and activities in accordance with legal and regulatory requirements and established performance standards and objectives. Incumbents make decisions that may significantly affect program direction and participants or clients, and determine how to achieve results within resource constraints. Under limited supervision, this position performs program duties statewide or within an established region or district and may recommend and implement changes to work plans, performance standards, objectives, and eligibility requirements as permitted by program rules.

Requirements

Bachelor's degree from an accredited college or university in business or public administration, or another discipline related to the program assignment; OR high school graduation or equivalent and two years of qualifying para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service; OR an equivalent combination of education and experience.
Qualifying program support experience must involve applying State and/or federal laws, policies, and procedures; reviewing documents prepared by others for program compliance determinations; or preparing reports summarizing financial and statistical information.
Working knowledge of methods and practices used in developing and presenting information.
Working knowledge of English grammar, spelling, and punctuation sufficient to compose reports and business correspondence.
Working knowledge of basic mathematical computation.
Ability to analyze and interpret policies, regulations, and technical materials.
Ability to compose clear, grammatically correct, concise written communications, including inquiry responses, narrative reports, instructional materials, and other written materials.
Ability to contribute effectively to team or work-unit goals, objectives, and activities.
Ability to interact and communicate effectively with individuals from varied socioeconomic, ethnic, and cultural backgrounds.
Ability to independently analyze and resolve problems, determine appropriate action, and implement solutions.
Ability to communicate verbally to explain decisions, services, or programs and resolve problems through negotiation.
Ability to establish and maintain effective working relationships with people contacted during work assignments.
Ability to contribute ideas and assist management in developing short- and long-range goals and objectives.
Ability to develop and implement program components and services.
Ability to supervise assigned staff.
Skill in operating a personal computer to input, retrieve, and manipulate data effectively.
Strong interpersonal and communication skills, a customer-focused approach, and the ability to collaborate and work professionally with people inside and outside the organization.

Responsibilities

Recommend, interpret, implement, and disseminate regulations, policies, and procedures related to program operations; review changes to applicable laws, regulations, policies, and procedures for interpretation and distribution.
Research, develop, recommend, and implement long-term plans to enhance services; evaluate program success and adapt to changes in funding, eligibility requirements, and production or processing elements.
Provide specialized program information and services; explain and apply laws, regulations, policies, and procedures; resolve high-level customer-service issues and complaints; and provide information to agencies, management, staff, participants, vendors, and the public.
Develop and conduct presentations before agencies, management, program participants, and other stakeholders as required.
Monitor program activities through site visits or review of reports and records to ensure compliance with State and federal laws.
Evaluate and recommend changes to provider eligibility, client needs, and vendor requirements; identify possible client abuse or fraud; project demographic and economic trends; conduct program-related studies; analyze data; and recommend courses of action or problem resolutions.
Conduct training and provide technical assistance to program participants or staff; write, revise, or recommend procedural manuals and program documentation; and assess clientele needs and program effectiveness using collected and analyzed data.
Oversee the collection, maintenance, and organization of program records and documentation; prepare and distribute statistical, financial, and narrative reports and summaries; and provide management with information for budgets, problem-solving, and policy decisions.
Provide Help Desk support and serve as backup to the Vendor Support Help Desk.
Prepare clear written communications, training materials, instructional resources, reports, and responses to information requests.
May supervise professional, technical, or administrative staff, including evaluating performance, setting standards, scheduling, assigning and reviewing work, training, and discipline.
Perform related duties as assigned.