PROGRAM NAVIGATOR

Chinatown Service Center•Los Angeles, CA

8d•$23 - $28

About The Position

Under the direct supervision of the Program Manager, the duties of this position will focus on 1) assisting with special projects and new initiatives; and 2) providing direct social services case management to clients. This position requires a broad base of job knowledges in social services field, excellent analytical skills and ability to effectively manage multiple projects simultaneously.

Requirements

Some college or post-secondary education is required with a minimum of 2 years work experience in client-facing environment
knowledge of available community resources and understanding of the field of social service
Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
Experience preparing written reports, correspondence and other documents required.
Word processing and data entry experience on Macintosh, Microsoft Word and Excel.
Must have valid California Driver’s License, auto insurance and available transportation

Responsibilities

Coordinate projects (new and existing) and outreach to targeted population and community
Assist program manager with developing outreach plans and strategies
Conduct outreach activities with various methods
Collaborate with community leaders and organizations to ensure effectiveness of service and meet grant/program deliverables
Collaborate with partners and external agencies to develop joint outreach initiatives and share information.
Assist clients in advocacy and community resources
Provide accurate and timely information to clients about available resources and programs. Make appropriate referrals to other service providers based on clients' needs.
Maintain and develop resource networks
Provide consumer advocacy for clients and the community
Plan, coordinate, and implement educational events and workshops when assigned.
Screen and Enroll Clients into Appropriate Social Service Programs
Conduct comprehensive assessments of clients' needs and eligibility for various social service programs.
Guide clients through the enrollment process, assisting with paperwork and application submissions.
Maintain up-to-date knowledge of available social service programs and eligibility requirements
Provide receptionist coverage, when necessary.
Provide Comprehensive Case Management to clients
Develop individualized service plans for clients based on their unique needs and goals.
Regularly monitor and evaluate the progress of clients in achieving their objectives.
Coordinate with other service providers to ensure seamless delivery of support to clients.
Maintain detailed and accurate records of all services provided to clients.
External office support
Represent department’s program to funders and outside agencies
Participate in community/agency liaison activities to assure community awareness of services and programs
Attend program and community meetings and bring back resources to share with supervisors and team