Program Monitor

The Salvation Army Southern California•San Francisco, CA

14h

About The Position

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role is responsible for ensuring the safety, integrity, and security of the Center while documenting daily activities. The position also supports overall program operations through essential administrative tasks. The role includes monitoring building access, reporting activities and incidents, supporting medication observation and contraband searches, enforcing house rules, and conducting security and wellness checks. The Program Monitor also assists with client admissions and exits, emergency responses, facility sanitization, and other program operations as needed. Qualified individuals must be able to perform the essential duties with or without accommodation. The Salvation Army states that its religious purpose and status as a church are integral to the work, and employees’ work-related conduct must not conflict with or undermine its religious programs or purposes. Employment is at-will.

Requirements

High school diploma or equivalent.
Obtain First Aid and CPR certification within the first fourteen days of employment; certification is company provided.
Obtain tuberculosis clearance within the first seven days of employment; clearance is company provided.
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
Proficiency with Microsoft programs.
Integrity to handle sensitive information confidentially.
Excellent organizational skills and ability to multitask with follow-through.
Cultural competence and ability to work with a highly diverse population.
Knowledge of co-occurring disorders and a trauma-informed environment.
Ability to lift up to 25 pounds, usually file boxes.
Qualified individuals must be able to perform the essential duties with or without accommodation.
Employees must understand that their services are part of The Salvation Army’s religious purposes and agree that their work-related conduct will not conflict with, interfere with, or undermine its religious programs or purposes.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Observe all persons entering and exiting the building.
Document, inform, and report incidents and daily activities occurring during the shift.
Answer the main facility telephone, take messages, and direct callers as appropriate.
Facilitate Medication Observation according to policy and procedure.
Support searches in the residence for contraband.
Enforce house rules, procedures, and protocols for clients.
Distribute sorted client mail according to procedure.
Perform regular security and wellness checks throughout the facility.
Assist in emergency disaster responses and emergency drills.
Respond to all incidents.
Assist other departments of the center to prevent disruption of operations.
Assist with client admissions and exits as directed by the Program Director.
Assist with sanitizing program high-touch surfaces to maintain a healthy and safe facility.
Perform other related duties as required.