Program Monitor

Salvation Army Careers•San Francisco, CA

About The Position

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline position is responsible for the safety, integrity, and security of the Center, documenting daily activities, and supporting program operations through essential administrative tasks. The position requires a high school diploma or equivalent. First Aid and CPR certification must be obtained within the first 14 days of employment, and tuberculosis clearance within the first seven days; both are provided by the company. Candidates should have experience and the ability to work successfully with substance abuse, mental illness, and other potential barriers to self-sufficiency. Spanish bilingual skills are preferred. The role also requires proficiency with Microsoft programs, confidentiality, organizational skills, cultural competence, and knowledge of co-occurring disorders and trauma-informed environments. The job uses modern office equipment and relevant software and requires the ability to lift up to 25 pounds, usually file boxes. Qualified individuals must be able to perform the essential duties with or without accommodation. The Salvation Army describes itself as having a religious purpose and status as a church, and states that employees’ work-related conduct must not conflict with or undermine its religious mission. Employment is at will.

Requirements

High school diploma or equivalent.
Obtain First Aid and CPR certification within the first 14 days of employment; company provided.
Obtain tuberculosis clearance within the first seven days of employment; company provided.
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
Proficiency with Microsoft programs.
Integrity to handle sensitive information confidentially.
Excellent organizational skills and ability to multitask with follow-through.
Cultural competence and ability to work with a highly diverse population.
Knowledge of co-occurring disorders and a trauma-informed environment.
Ability to lift up to 25 pounds, usually file boxes.
Work-related conduct must not conflict with, interfere with, or undermine The Salvation Army’s religious programs or purposes.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Observe all persons entering and exiting the building.
Document, inform, and report incidents and daily activities that occur during the shift.
Answer the main facility telephone, take messages, and direct callers as appropriate.
Facilitate Medication Observation according to policy and procedure.
Support searches in the residence for contraband.
Enforce house rules, procedures, and protocols for clients.
Distribute sorted client mail according to procedure.
Perform regular security and wellness checks throughout the facility.
Assist in emergency disaster responses and emergency drills.
Respond to all incidents.
Assist other departments to prevent disruption of center operations.
Assist with client admissions and exits as directed by the Program Director.
Help sanitize program high-touch surfaces to maintain a healthy and safe facility.
Perform other related duties as required.