Program Monitor: Worcester CJSC

Commonwealth of Massachusetts•West Boylston, MA

2d•Onsite

About The Position

The Program Monitor is responsible for the overall supervision and monitoring of clients in all phases of daily routines including breaks while at the Worcester County Sheriff's Office (WCSO) Community Justice Support Centers (CJSC). The Monitor is responsible for assisting clients in securing property in lockers when attending groups, monitoring all education and clinical classes/groups, taking accurate attendance of all clients while in the facility and maintaining accurate communication log entries and visitor records. The Monitor should be proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or clients. The Monitor will work closely with the Administrative Coordinator to attend to front desk responsibilities, such as answering calls, filing, cleaning, assisting with reports, etc.

Requirements

Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.
Ability to communicate effectively with people in a direct, clear, and professional manner.
General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and general familiarity with the court systems.
Ability to communicate respectfully and professionally with clients in an empathic way.
Proven verbal and written communication skills.
Experience working with the justice-involved population with diverse backgrounds.
Working knowledge of Google Suite, Microsoft Excel and Word.
Some physical effort demanded when performing testing functions under typical office conditions in a correctional setting.
Must have visual and auditory acuity in order to maintain security of the center.
Must possess an active driver's license and be able to drive/transport individuals using the WCSO van/car.
Frequently required to sit, stand, talk and hear.
Must be able to work some evenings and cover additional shifts, as needed.
Accepts and demonstrates the WCSO and CJSC’s values.
Demonstrates a desire to serve others and fulfill community needs while working to support the development of a positive teamwork environment.
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Seeks first to understand the other person’s point of view and remains calm in challenging situations.
Listens for understanding and meaning; speaks and writes effectively.
Takes initiative to assist in developing others.
Makes sound judgments, and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better team experience.
Establishes goals, clarifies tasks, plans work, and actively participates in meetings.
Strives to meet or exceed goals and deliver a high-value experience for members of the team.
Pursues self-development that enhances job performance.
Demonstrates an openness to change, and seeks opportunities in the change process.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Associate’s Degree from an accredited college or university; or high school diploma and minimum of 4 years of experience in social service, security, or related field.
Demonstrates ability to exercise courtesy, respect, and professionalism in interpersonal communication with public and clients.

Nice To Haves

Understanding of de-escalation techniques

Responsibilities

Assisting clients in securing property in lockers when attending groups.
Monitoring all education and clinical classes/groups.
Taking accurate attendance of all clients while in the facility.
Maintaining accurate communication log entries and visitor records.
Utilizing de-escalation techniques to prevent crisis situations.
Providing support and assistance to all staff and/or clients.
Attending to front desk responsibilities, such as answering calls, filing, cleaning, assisting with reports.
Supervision over clients during daily routines and breaks, including daily walk-throughs.
Maintaining a work schedule as directed and being flexible with possible shift changes.
Attending all relevant trainings and facilitating non-CBT groups for clients.
Performing high school equivalency test proctoring within the center.
Providing intake assistance by going over paperwork with clients and ensuring all documents are signed and reviewed.
Supporting programming staff with scheduling and other auxiliary tasks.
Driving a WCSO issued van or car to transport clients to/from the center.
Maintaining confidentiality of personal data.
Procuring, tracking, and preserving urine specimens and performing Breathalyzer samples from clients.
Accurately reporting urine specimens and Breathalyzer sample test results.
Maintaining accurate and reliable drug and alcohol testing records.
Maintaining and securing equipment for drug and alcohol collection.
Training and monitoring assigned staff persons and/or student interns of daily duties.
Working with CJSC staff and Probation Officers to ensure a positive flow of information.
Attending all scheduled meetings and presenting accurate accounts and information of CJSC drug and alcohol collecting/testing.
Completing all documents during the shift, including log entries and special reports.
Performing any duties and tasks assigned by supervisors.