Program Monitor

Commonwealth of Massachusetts • Framingham, MA

10h • Hybrid

About The Position

The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee. The position is an integral member of the Area Office Management Team and is involved in management-level planning and activity. The incumbent will oversee and provide direction to vendor agencies in the design, implementation and evaluation of contracted residential, individual, day/employment and or family support respite programs which support diverse communities.

Requirements

• Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or regulatory administration work (B) and equivalent combination of the required experience and the substitutions below.
• A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Knowledge of Disabled Persons Protection Commission (DPPC) and DDS investigations
• Knowledge of resources for self-advocacy for individuals with developmental disabilities
• Ability to apply conflict resolution skills
• Demonstrated ability to work with developmentally disabled adults
• Knowledge of RFRs
• Basic knowledge of contracts

Responsibilities

• Act as liaison between Area Office and provider agencies.
• Respond to inquiries regarding DDS policies, regulations and Request For Response (RFRs)
• Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing client needs and meets criteria set out in respective RFRs
• Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance, and Investigation findings
• Maintain ongoing records of agency performance, participates in all management planning meetings and programmatic meetings with agencies.
• Help keep the investigation database (Investigative Processing System) up to date and comply with timelines.
• Participate in clinical and team meetings as needed.
• Monitor Home and Community Service Information System (HCSIS).
• Help Conduct administrative reviews and develops action plans with agencies, work with community members to review all
• Manage safety plans
• Monitor site visits
• Works closely with Program Coordinator II on contract monitoring, with knowledge of contracts
• Participates in contract management and oversight.
• Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee.
• May have supervisory responsibilities

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package.
• work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees