Program Mgr Talent & Org Dev

Staples Inc.•Framingham, MA

2d•Onsite

About The Position

Staples is business to business. You’re what binds us together. Our Human Resources team creates an inclusive, innovative culture where associates can thrive. As strategic partners, we deliver learning and development opportunities, compensation and benefit solutions, recruiting tools, and more to attract new talent and energize existing talent. Join a compassionate, hardworking team that makes a meaningful impact every day. Staples Print Solutions helps businesses and consumers bring their brands to life through high-quality, end-to-end print services, from business cards and marketing collateral to signage, large-format graphics, and custom solutions. In this role, you will shape the learning experiences that equip Enterprise and Retail Print teams to deliver exceptional customer outcomes at scale.

Requirements

3+ years of experience in curriculum development, instructional design, or learning experience design, including development and facilitation of sales training content.
A portfolio or work samples demonstrating curriculum design and digital course development.
Professional experience using Articulate 360, including Rise and Storyline, or comparable eLearning authoring tools, as well as producing digital media such as video scripting, shooting, editing, graphic design, or motion graphics using Adobe Creative Cloud or equivalent tools.
Professional experience partnering with SMEs and stakeholders to gather content, manage reviews, align on learning solutions, and use AI tools to support content development or program workflows.
Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
Ability to work onsite at Staples headquarters in Framingham, Massachusetts.

Nice To Haves

Experience developing or facilitating learning for Print Solutions, complex B2B service offerings, or sales organizations.
Experience administering or publishing content to an LMS or LXP and using learning analytics to improve content.
Experience building a media-forward learning program from the ground up or modernizing an existing program with video and interactive content.
Familiarity with print products, print production systems, technology, or digital workflows.

Responsibilities

Own the Print Solutions learning program end to end, including strategy, roadmap, development, launch, measurement, iteration, and representation to business leaders and partner teams.
Design role-based learning paths and curricula with clear objectives, facilitator guides, participant materials, job aids, assessments, and manager reinforcement tools.
Create learner-centered experiences across asynchronous, virtual, in-person, and blended formats using adult learning and instructional design methodologies such as ADDIE, SAM, and action mapping.
Build self-paced digital learning in Articulate 360, including Rise and Storyline courses, interactions, branching scenarios, knowledge checks, simulations, reusable templates, and LMS-ready packages.
Concept, script, shoot, and edit video; create graphics, motion elements, presentations, and other polished, on-brand media that elevates the learner experience.
Lead discovery and content-gathering sessions with Print subject-matter experts, suppliers, sales leaders, and cross-functional stakeholders; manage reviews and drive alignment and sign-off.
Use AI thoughtfully to accelerate content drafting, storyboarding, scripting, media production, localization, assessment development, and program operations in line with Staples policy.
Partner with fellow program managers and the broader L&D team to workshop ideas, prototype new formats, pilot solutions, measure results, and share standards and best practices.
Develop training roadmaps for new-hire onboarding, ongoing Print sales development, manager training, and core L&D initiatives, including performance management, CRM, engagement, functional learning, and selling methodologies.
Maintain knowledge of custom Print products, specifications, production processes, design and ordering software, and emerging technologies; translate that expertise into clear learning content and customer experience guidance.
Assess Print and selling capability gaps, facilitate learning sessions and team effectiveness meetings, provide coaching to managers and associates, and use metrics to inform continuous improvement.