Program Mgmt - MSP Liaison Onsite

Cross Country Healthcare•Cambridge, MA

11d•Onsite

About The Position

The MSP Onsite Liaison will provide sales and administrative support and coverage for the Program management team. This role is designed to provide exceptional customer service to healthcare facilities, healthcare professionals, and supplier partners. Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

Requirements

Prior experience in a business office environment, preferably in a staffing or healthcare.
Must have administrative or sales experience, preferred experience within Recruitment or Account Services.
High School Diploma or equivalent required, college education preferred.

Responsibilities

Coordinate weekly face to face meetings with client unit managers and directors.
Obtain and update unit specific information and orientation/first day information.
Assist with coordinating orientation program and manage the unit tours.
Act as the liaison with routine updates and escalation communication to MSP team members.
Manage external and internal contacts in internal systems.
Have knowledge of Managed Service programs and processes and point of escalation for questions and issues.
Work with facility contacts to ensure all travelers attend orientation, tour the facility, and reach various destinations and their units in a timely and positive manner.
During unit tours, and during one-to-one meetings, communicate with unit managers to ensure their needs are being met.
Represent and support the business initiatives of Cross Country Staffing internally and externally.
Service all internal and external customers and subcontractors in a positive manner at all times.
Managing and leveraging all internal tools and systems.
Serve as VMS subject matter expert, trainer, and resource for facility clients.
Assist Program Manager with all operational and administrative tasks.
Generate reports from internal and VMS technology, format and prepare for facility distribution.
Other duties as assigned.