Program Mentor, School of Education Pacific and Mountain Time Zones

Western Governors University•Bentonville, AR

1d•$60,600 - $90,900•Remote

About The Position

The Program Mentor is a WGU faculty member whose primary responsibility is student learning. Program Mentors use specialized program content and career expertise to coach and guide students through their programs and support career competency development. Each mentor is assigned a group of students and is accountable for their academic progress and success. Mentors tailor the type, length, method, and intensity of support to learners’ pace, strengths, and goals, and help students develop lifelong learning skills. They are expected to be organized and demonstrate exemplary written and verbal communication skills. This is a full-time, regular position classified for 40 standard weekly hours. Mentors are expected to work approximately 40 hours per week, though hours may vary occasionally according to the needs of their assigned learners. The role requires a student-friendly schedule that may include evenings and weekends. It works primarily from home within the continental United States and requires occasional travel of up to 20%, including attendance at designated company summits, typically one to two per year.

Requirements

Master’s or advanced degree and all applicable licenses or certifications for a degree program.
At least 3 years of experience providing student support, mentoring, coaching, and/or instruction within a K-12 certified school.
Demonstrated ability to work with diverse learner profiles.
Ability to work a student-friendly schedule that includes evenings and weekends.
Strong organizational skills and attention to detail.
Technological competency with data entry, email, calendars, word processing, and database programs.
Excellent customer service and communication skills.
Strong interpersonal and written communication skills, including the ability to present information clearly, concisely, and accurately, with a friendly and persuasive speaking and writing style.
Ability to work primarily from home within the continental United States and travel as required.
Ability to sit for prolonged periods and work at a computer, and to lift up to 15 pounds at times.

Nice To Haves

Strong experience with distance education and distance-learning students.
Coaching certification such as ICF ACC, PCC, MCC, or similar.

Responsibilities

Act as a steward for carrying out WGU’s mission and strategic vision.
Demonstrate commitment to student success through goal setting, student outcomes, and student notes.
Identify urgent student needs using LCD and caseload tools, maintain notes and documentation for each student, respond to emails and phone calls in a timely manner, and attend to urgent needs.
Provide direct, comprehensive support, coaching, and guidance to assigned students.
Provide WGU and program-level expertise to students and maintain that expertise through ongoing development activities.
Foster student learning through innovative and motivational teaching and coaching practices.
Respond urgently to student needs and communicate professionally and respectfully with students and members of the WGU community.
Maintain a consistent, student-friendly schedule, including outside hours to accommodate varied student needs.
Monitor assigned students’ progress and provide proactive support and outreach.
Use technology-based teaching and communication platforms to support students’ academic progress.
Collaborate with university professionals to promote a positive, student-focused atmosphere.
Consistently exhibit WGU Leadership Principles.
Maintain knowledge within the assigned college.
Perform other related duties as assigned.
Travel occasionally, up to 20%, for company summits and other business-related events as needed.