Program Manager

Damar Services, Inc. • Richmond, IN

12d • Onsite

About The Position

The Program Manager - Evaluation Services is responsible for the overall management and daily operations of the diagnostic and evaluation program, including staff supervision, program performance, operational processes, and compliance. This position provides leadership to assigned staff, manages program resources, monitors service delivery and outcomes, and implements process improvements to ensure efficient and effective operations. The Program Manager also maintains positive relationships with community partners and stakeholders and represents Damar in the community.

Requirements

• High School Diploma or GED required
• Minimum of 3 years of leadership experience in a social services or related field, including experience overseeing program operations and supervising staff
• Trauma informed care and de-escalation training
• Ability to pass and maintain CPR Certification
• Minimum age of 18 per licensure requirements
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre-employment drug screen and physical
• Favorably meet and maintain Damar’s background screening
• The physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.
• The ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors.
• Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.

Nice To Haves

• Bachelor's degree preferred
• Experience with program compliance, documentation auditing, electronic health records, and/or billing-related processes preferred

Responsibilities

• Attends mandatory staff meetings and other meetings as assigned
• Regularly participates in community meetings and consortiums
• Collaborates with referral partners and other stakeholders
• Represents Damar at community events and conducts outreach to community partners
• Manages program operations to ensure compliance with applicable regulatory, licensing, contractual, and organizational standards
• Monitors and evaluates program performance, service delivery, and outcomes to identify opportunities for operational improvement.
• Oversees the accuracy, completeness, and timely management of program data within the electronic health record (EHR) system
• Manages assigned staff, including establishing performance expectations, providing ongoing coaching and development, and ensuring accountability for assigned responsibilities
• Assigns and monitors work to ensure responsibilities are completed accurately and timely
• Develops, implements, and evaluates program processes and workflows to improve operational efficiency, service delivery, and program outcome
• Conducts employee performance evaluations, addresses performance concerns, and implements corrective action as appropriate in accordance with Damar policies and procedures
• Manages staffing schedules and coverage to support program operations, evaluates staffing needs, and makes recommendations to leadership regarding staffing requirements
• Conducts regular file audits to ensure alignment of billable hours, progress notes, invoices, and other relevant reporting documentation
• Maintains documentation that is accurate and legible
• Establishes and monitors program performance expectations and operational goals in collaboration with leadership

Benefits

• Mileage reimbursement
• Receive world-class training of verbal intervention & physical management techniques
• Enjoy the opportunity to work with our vast population and programs/services
• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED