Program Manager

Bank of America•Charlotte, NC

12d•Onsite

About The Position

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. Responsible for the execution of program(s) and associated projects, that have a significant impact on how the Bank and Global Payments Solutions do business, provide services to clients, adhere with regulatory or regional requirements or execute a function.

Requirements

8+ years of project management experience
Knowledge of structured project management methods
Knowledge of Bank's Enterprise Change Policy & Standards
Track record of delivering programs to plan and on budget
Ability to assess an ill-defined problem and propose the tasks & deliverables that will be necessary to achieve the desired outcome
Ability to manage and communicate with stakeholders at different levels
Proficient with MS products: Word, Excel, PowerPoint, Project and Visio
Experience operating and leading in a matrix management org structure

Nice To Haves

Knowledge of Payment Products and Payment Processing
Proficiency in process design / process mapping
Working knowledge of Agile methods and tools
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Knowledge and proficiency of Copilot and other Bank AI tools

Responsibilities

Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Demonstrates strong project management skills, including the ability to prioritize work, identify critical path and meet deadlines
Strong communication skills, verbal and written, with ability to cater style/approach based on audience
Displays ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
Serves as primary contact to stakeholders and senior leaders as appropriate on critical change or special project initiatives
Works with Program Executive and Program Sponsor to develop program objectives, business outcomes and success criteria and capture in Program Charter
Identifies key program stakeholders, defines their role and required outcomes and with project manager assigns key activities
Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources
Drives stakeholder engagement and resolves gaps in program/project representation from key functional teams as required
Ensures clearly defined responsibilities and accountabilities for key program/project roles
Responsible for coaching, guiding and providing direction to program/project team
Creates a clear, coherent approach to guide effective program / initiative setup, execution, and control
Defines, owns and facilitates required management routines for program with detailed understanding of enterprise and PMO governance requirements
Manages program scope, timeline and budget by facilitating program routines to assess overall health, manage risks/issues, identify change controls, etc.
Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation
Integrates knowledge of end-to-end business process into program planning and decisioning processes
Maintains program level TAR list and drives decisions to facilitate resolution
Active participant in program and project plan development and owns ensuring adherence to schedule overall and critical path
Acts as point of escalation for project managers and business stakeholders identified as participants in program
For Technology programs: partners with Tech program manager to facilitate delivery together - people, process and tech