Program Manager

Back on My Feet•Philadelphia, PA

13d•Hybrid

About The Position

The Program Manager (PM) is responsible for ensuring a sustainable, effective, and efficient program that achieves Back on My Feet’s primary objective of helping members obtain and sustain employment, housing, and work toward stability. The PM will be responsible for managing and engaging volunteers to support our members in a variety of capacities along their journey toward self-sufficiency. Additionally, the PM is responsible for the development and maintenance of key relationships that are critical to the implementation of the program (e.g., facility relationships, corporate partnerships, and community partnerships). The PM is responsible for growing our impact and adding value for our stakeholder groups – members, alumni, volunteers, and donors – through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision. The Program Manager will report to the assigned Territory Director and will supervise a Program Specialist.

Requirements

Bachelor’s degree, OR equivalent combination of education, training, and 4+ years of relevant work experience.
Ability to communicate effectively with diverse populations.
Strong written and verbal communication skills, including excellent public presentation skills.
Willingness/ability to travel to multiple locations in Philadelphia and surrounding areas.
Ability to adhere to unconventional work schedule (e.g. morning circle-ups, starting between 5:00am & 5:30am; occasional evening and weekend programmatic activities).
Proficiency with technology required, including CRM or case management software (Salesforce experience preferred), Slack, Asana, Microsoft Office.

Nice To Haves

Volunteer management experience highly preferred.
Understanding of homelessness, social services, recovery, and non-profit landscape preferred.
Salesforce experience preferred.

Responsibilities

Ensure the robust and impactful implementation of the Back on My Feet program aligned with the organization mission, vision, and core values.
Execute on growth strategy to grow the Back on My Feet program in Philadelphia and surrounding areas through new facility partners, deeper impact with current partners, and effective utilization of volunteer support/engagement.
Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate volunteers, for the purpose of driving sustainable growth and exceeding engagement and employment targets.
Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals.
Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to Back on My Feet policies and procedures.
Identify and fill ongoing volunteer needs, including on-going volunteer recruitment and community awareness.
Ensure that volunteers have a shared understanding of the organization’s vision and goals as well as their opportunity to create impact as volunteers.
Build and maintain effective relationships with facility partners, referral partners (e.g., for training, education, additional workforce development, and/or other resources members would benefit from), employment partners, and BoMF corporate partners as appropriate.
Ensure the execution of consistent/ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow member pipeline to meet and exceed our goals.
Successfully execute Back on My Feet’s Next Steps program, which includes workshops on financial literacy and employment preparation and coordination of employment services, including both direct support to members and volunteer assistance with job searching and application processes, interview preparation, referrals to employment partners, assistance in identifying and navigating housing resources, and financial aid.
On-site, direct service engagement is a requirement of this role.
Ensure complete and timely tracking of all data in Salesforce.
Proactively collaborate with BoMF central staff to document member and volunteer stories to highlight the impact of the program.
Serve as a role model in exemplifying the organization’s Core Values.
Oversee management of gear and inventory as needed, along with other administrative tasks.
Collaborate with other Back on My Feet staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and / or donor engagement.
Perform other duties as assigned.